Very slow speed

I’ve tried submitting tickets with no response back. My speed is 93mbps, I’ve just added a mesh system and don’t know if it could be down to that??

We’ve got your ticket :slightly_smiling_face: one of the guys will get you sorted out

Is that on hardwired? That sounds like you’re maxing out the 2.4Ghz signal

As far as I’m aware it’s using both 5ghz and 2.4ghz

Hopefully it’ll get sorted today then, the support is very slow

Using both? You can’t use them at the same time, or did you mean the same speed on both bands?

Use a laptop (if you have one) and run a test on wired and post the results? 93mb/s on WiFi is poor, but not unexpected because of signal degradation

Test via wired connection, establish the connection is functioning correctly, then look at the wifi issue. Mesh introduces a lot of variables and will only ever be as fast as the slowest link, so wherever possible use a hardwired backhaul to the router.

Turns out it was a faulty Ethernet cable from the ONT to the router. Alls fine now :blush:

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Yay, Link Speed strikes again

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