4 months on and still no connection

[Tommym92]

I’ve been emailing support over this for the past few months but now I’m not getting a reply so here we are…

I am still without an actual internet connection 4 months on, when will I get a connection? I was supposed to be booked in on the 12th Jan (Due to a Christmas freeze of appointments) for a visit but after emailing to double check I was told my case was now closed and you’d contact them, how can it be closed if I was booked in? It does make me wonder if I was ever actually booked in.

This has been going on far too long, I feel like I’m just being fobbed off now. What’s actually going on with this?

[Yayzi_Team]

This sounds like CityFibre closing it down. Can you DM me here with your full name and address and I can take a look for you.

[Tommym92]

Dm’d

[Yayzi_Team]

I haven’t had a DM from you, I’ll DM you now

[Tommym92]

Still no reply to email or DM, at this rate just cancel my order

[Yayzi_Team]

Still not getting anything from you - I’ll reply via email.

[Tommym92]