4 months on and still no connection

I’ve been emailing support over this for the past few months but now I’m not getting a reply so here we are…

I am still without an actual internet connection 4 months on, when will I get a connection? I was supposed to be booked in on the 12th Jan (Due to a Christmas freeze of appointments) for a visit but after emailing to double check I was told my case was now closed and you’d contact them, how can it be closed if I was booked in? It does make me wonder if I was ever actually booked in.

This has been going on far too long, I feel like I’m just being fobbed off now. What’s actually going on with this?

This sounds like CityFibre closing it down. Can you DM me here with your full name and address and I can take a look for you.

Dm’d

I haven’t had a DM from you, I’ll DM you now

Still no reply to email or DM, at this rate just cancel my order

Still not getting anything from you - I’ll reply via email.