You probably had a small window where everyone was rebooting their routers simultaneously so none of the thousands of Yayzi’s clients were using that single 1Gbps backhaul connection they seem to be running their network off right now.
I’m really sorry that you’re in this position. I can empathise so my wishes of your stable employment are with you. Our absence / outages are monitored too; on another post there was a guy just splurging loads of bureaucratic nonsense. Defending Yayzi to the death. I would be lying by saying I don’t feel supported by Yayzi, because we have means of communication but I don’t feel as if their customer promise or slogan correlates to their service right now.
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This wasn’t serious @Jim - We were increasing the speeds, as we’d communicated we would do, we tried limiting torrent traffic which dropped over 5Gbps from the network, but caused issues somehow with DHCP (which is why you dropped out) we’ve got the network team on this currently.
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Would also be nice if Yayzi kept their status page (status.yayzi.co.uk) current with updates rather than leaving days old posts about internet slowness in the national network as the only apparent issue.
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Just to clarify for future reference. If your internet suddenly goes down. Should you or should you not reboot your router?
Not currently no.
This will be getting more updates now 
Fair point, we will ensure this is updated better.
Finally, I was able to set up my router with help from other posts in this forum. Unfortunately, just like others said, the connection is terrible atm. I tested Wi-Fi with an iPhone 13 Pro max at 30 cm from the Router. I also tested the speed on a laptop with an ethernet cable (Cat6). So, basically, broadband will be back to nice speeds as of 14 Dec, won’t it?
