Problem 2) DNS problems. Could not access certain streaming sites.
Problem 3) Lack of communication.
Problem 4) Engineer arrives this morning for a new install? Told this at at 21:30 last night when I am a current customer (Wish I wasn’t now).
Problem 5) Engineer does not have a clue as to why they have been sent to the property. They stated its a new install, and between two engineers only one person has heard of Yazyi. Shows how good and prominent this company is lol. They stated I am the second person they know who has this service.
Problem 6) Contacting Yazyi is a ballache. I have to talk here, send an email or Whatsapp. No contact number.
Problem 7) Engineer replaces replaces ONT and the speeds have halves and my latency is through the roof.
Problem 8) When Yayzi do answer the replies are way too slow.
I get that but as a company I would want updated from CF so I would get a clear understanding. Wouldn’t you? I know other people with different ISP’s that are clearly communicated to. Seems like they just don’t care here.
Well Yayzi need to raise that with them. But even then, I ask for support and it continuously lacks from them. I can name two people on this forum who offer more support than the actual company.
I know that the Yayzi guys are looking at the WhatsApp and as to how they can respond better on it. But I also know that Liam has had a meeting this morning with CityFibre to see what on earth is going on. Once he’s done etc I’m sure he will explain everything
Which the update will come via here most likely. Not in a form of email to all customers, so unless people are active on here then they are none the wiser.
Hi Freddy thanks for your message here, for faster support you need to email [email protected] or raise a ticket in your myYayzi portal as primary.
The team have been working with CF to best resolve the few that have been affected, which is only those that joined on G-PON and regrade is now XGS-PON, this does not warrant. mass email as the number is small. The CF process for this is not spot on yet and we have identified best method worked with CF.
Engineers attending don’t work for us they install all ISPs for CF, as those that came wont install every UK connection for us, but one of the two did know. But they just do install for CF they don’t deal with the ISP’s.
@Yayzi_Team I have emailed and had no response via email. So do not put that comment towards me. I have even whatsapped and still get minimal replies from that. I have told you the email address via WhatsApp and it has been confirmed.
You people really enjoy attempting to make yourselves look better on here by putting blame elsewhere, I get that CF do not always communicate to you. But why? Other people I know with different providers get updates so why don’t you? Also look at your slow responses through he main channel. You actually believe that you deliver great service? I have had a few problems with slow fixes and responses. If you continually blame a small team and lack of responses and do not fix my problems then May 1st I am gone, will take my money elsewhere. DISGUSTING!
Your criticism is in my opinion, a very fair one, though I do not have details as to your issue, I am still waiting on a whatsapp reply from a week ago (last Friday) which thankfully was a nothing burger, the messages have in fact disappeared because of the default message timer, I never got a reply
I understand you are frustrated by the situation, they really are a small team with a lot to do, you will get a reply from them. Unfortunately if the issue is deemed to be a CF issue, then you won’t have an answer over the weekend as CS on CF end only operates Monday-Friday
One thing Yayzi really do need to improve on is communication, hopefully now the migration is out the way they can work on doing something to get this right. The vast majority of complaints I see on here could be controlled better with improved communication. There’s nothing worse than having an issue and getting radio silence, or very little feedback.
Ideally if Yayzi could implement some kind of ticketing system where the customer could track their ticket progress would be a huge improvement and very much welcomed I think.
I have never used WhatsApp and always email.
Always had a response with maximum time being an hour during migration.
Can’t speak for your experience but mine has been fine.