We want to sincerely apologise for the unexpected downtime and any inconvenience caused during our recent network migration efforts. Up until last night, the migrations had been progressing as expected. However, a problem with one of our IP ranges was identified, and we made the decision to take that range offline to prevent potential issues with geolocations.
Unfortunately, in an effort to bring a new range online, we acted too quickly, which led to a configuration error and approximately two hours of downtime late last night. This downtime was not anticipated, and we take full responsibility for the outage. To restore service quickly, we temporarily reverted to the old configuration, which included the problematic IP addresses.
This morning, we successfully moved everyone to the correct IP ranges, and we do not anticipate any further downtime. The only exception to this will be during the scheduled migration of your connection (if it hasn’t already occurred), which will take approximately 20 minutes. Rest assured, you do not need to reboot your equipment during this process.
Once the migrations are fully completed on 11th December, we will begin reassigning any static IPs you have requested to keep. Additionally, IPv6 will be enabled after the migration window concludes.
We truly appreciate your patience and understanding as we make these necessary updates. We recognise the impact this may have had on your experience and are committed to ensuring a smoother process moving forward.
Thank you for your continued trust and support.
Kind regards,
Liam Mulryan
Founder & COO