BBC Iplayer not working

Help and support
27

100% services have resumed thank you
Great service and great comms

28

I am experiencing similar issue with Disney+ where login is rejected due to error 73 ā€œDisney+ is only available in certain regionsā€. I have updated the region to UK on the router and rebooted but no change. I am able to access Disney+ on mobile without wifi connected.

29

Hey Tom!

If you turn your router off and back on, you should be good to go now! Apologies for that.

Thanks,
Yayzi Support Team

30

Hi,

I seem to have the same issue as well with prime and Disney. Can you please support with this as well?

31

Hey!

Weā€™re unable to link your account with the forum. Could you drop us a message on here with the full address and the name on the account and we can get this sorted for you :slightly_smiling_face:

Thanks,
Yayzi Support Team

33

Hey!

Thatā€™s all done for you, please turn your router off and back on.

Thanks,
Yayzi Support Team

1 Like
34

I have been having issues with streaming services (Disney and Prime mainly) since the switch. All relating to VPN and location i am currently using the remaining few days of my Virgin connection while i try to fix it. Has anyone had a soloution to this yet?

36

Now fixed, it seems to be something Yayzi knows about and can fix if you ask. I would suggest whatever they did is done automatically otherwise all customers could face the same issue. long story short the only answer is to contact Yayzi.

37

I also seem to be having the same issueā€¦ My amazon prime is saying Iā€™m using a VPN but no VPN enabled even on my brand new smart tv with android

38

Hey!

All sorted for you :slightly_smiling_face: have a great weekend.

Thanks,
Yayzi Support Team

1 Like
39

BBC and prime have again stopped working and havent worked for a week. Restarting router has not fixed the problem.

40

Hi Andrew,

All sorted for you.

Thanks,
Liam

41

Liam,

I have restarted the router (the white cube) and BBC iPlayer and Prime are still not working.

Regards

Andrew

42

Hi Andrew,

Can you reboot and try now for me?

Thanks,
Liam

43

The connection dropped then reconnected and now both BBC and Prime are working.

Thank you.

44

Hello Yayzi_Team
Is it my turn now? Iā€™m getting Error Code 73 on DisneyPlus and canā€™t get it to work.
Can you, please, help?

1 Like
45

Drop us a DM with your name and address and we can get this sorted for you :slightly_smiling_face:

1 Like
46

Iā€™m having this problem. I restarted my router today. IP address is 185.113.xxx.xxx

1 Like
47

Hi,

This has been resolved now :slight_smile:

Thanks,
Liam