BBC Iplayer not working

Hello,

Our new Yayzi connection is up and running and everything is working fine apart from Iplayer. When we try to play something we get an error code of 02062. Looking online this has something to do with locations and VPNs? How can we fix this?

Netflix, gaming, everything else works fine.

Hi Andrew,

We will take a look at this, we’ll open an internal ticket for you so you’ll get email updates from us and get you sorted.

Thanks,
Yayzi Support Team

Thank you.

We receive the error when trying to watch on the TV
When trying to watch on the PC we get ‘this content is not available in your location’

We have tried prime and it also does not work.

We get the error ‘your device is connected by a vpn or proxy service, please disable it to continue’

Hi Andrew,

We will have this resolved in the next 24 hours.

Thanks,
Yayzi Support Team

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Hello,

This has still not been resolved.

Prime and BBC iPlayer are now working. Thank you.

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I’m having a similar problem with Channel 4 on Sky Internet Puck TV device.
It seems to be related to an incorrect GeoIP setting

Hi,

We are aware of the issue with Channel 4 services, this is due to them incorrectly identifying our IPs location. We do have a ticket open with them to rectify this but unfortunately it is taking some time.

Our IPs are most certainly located in the UK and we’ve updated the data across every possible service but Channel 4 seems to be a little slow.

Thanks,
Yayzi Support Team

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Hi there. What’s interesting is that it works from a laptop on the same network.

Hi!

That’s is very strange and I’m assuming on the laptop you’re not using a VPN?

We’ll be following this closely!

Thanks,
Yayzi Support Team

In case it helps, I can connect using laptop, but not using Sky puck internet streaming device. Looks like the issues are with Sky rather than Channel 4, or at least in part

I can confirm that there is no VPN configured for access from the laptop.

I did try running a vpn, forcing all traffic through it, but that didn’t work either for the Sky device, so I decommissioned it.

I’m having the same issue. When I load iplayer or itvx I can’t play any content because it thinks I’m in North America! I’m sure it was working previously. If I navigate to the BBC website I’m getting BBC World content rather than UK. Very bizarre.

I’m in the same situation: The Channel 4 app on all our phones and tablets says access is forbidden, but it works perfectly through a web browser from the same phones. We have no VPN, just home network into router. I raised it with you via WhatsApp yesterday at 11.45 and was told you’d look into it but I’ve heard nothing since and didn’t get an official support ticket number or anything.

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Hey!

If you turn your router off and back on, you should be all sorted.

Thanks,
Yayzi Support Team

Thanks for your reply, coincidentally I did a full factory reset on it before I read your post. It has fixed the Channel 4 app issue, but my IP is now different and I’m paying for a static IP and was assured it was static. It now starts 94 instead of 149.

Hey!

We swapped you to a different IP range to fix the Channel 4 issue, 94. Is a static IP :slightly_smiling_face:

Our apologies if you had stuff configured for the 149. Address.

Thanks,
Yayzi Support Team

Piggy backing on here. My circumstances exactly same:
149.x.x.x static ip
Web browsers access to channel 4 works
App access to channel 4 doesn’t work.
Sky stream (effectively an app) access to channel 4 doesn’t work.
No VPNs configured - I tried a few as a workaround to no avail.

Could you try swapping my static ip please?

New IP address allocated and Channel 4 is up and running again on Sky Stream. Thanks!