BBC Iplayer not working

Help and support
1

Hello,

Our new Yayzi connection is up and running and everything is working fine apart from Iplayer. When we try to play something we get an error code of 02062. Looking online this has something to do with locations and VPNs? How can we fix this?

Netflix, gaming, everything else works fine.

2

Hi Andrew,

We will take a look at this, weā€™ll open an internal ticket for you so youā€™ll get email updates from us and get you sorted.

Thanks,
Yayzi Support Team

3

Thank you.

We receive the error when trying to watch on the TV
When trying to watch on the PC we get ā€˜this content is not available in your locationā€™

1 Like
4

We have tried prime and it also does not work.

We get the error ā€˜your device is connected by a vpn or proxy service, please disable it to continueā€™

5

Hi Andrew,

We will have this resolved in the next 24 hours.

Thanks,
Yayzi Support Team

1 Like
6

Hello,

This has still not been resolved.

7

Prime and BBC iPlayer are now working. Thank you.

2 Likes
9

Hi,

We are aware of the issue with Channel 4 services, this is due to them incorrectly identifying our IPs location. We do have a ticket open with them to rectify this but unfortunately it is taking some time.

Our IPs are most certainly located in the UK and weā€™ve updated the data across every possible service but Channel 4 seems to be a little slow.

Thanks,
Yayzi Support Team

1 Like
11

Hi!

Thatā€™s is very strange and Iā€™m assuming on the laptop youā€™re not using a VPN?

Weā€™ll be following this closely!

Thanks,
Yayzi Support Team

14

Iā€™m having the same issue. When I load iplayer or itvx I canā€™t play any content because it thinks Iā€™m in North America! Iā€™m sure it was working previously. If I navigate to the BBC website Iā€™m getting BBC World content rather than UK. Very bizarre.

15

Iā€™m in the same situation: The Channel 4 app on all our phones and tablets says access is forbidden, but it works perfectly through a web browser from the same phones. We have no VPN, just home network into router. I raised it with you via WhatsApp yesterday at 11.45 and was told youā€™d look into it but Iā€™ve heard nothing since and didnā€™t get an official support ticket number or anything.

1 Like
16

Hey!

If you turn your router off and back on, you should be all sorted.

Thanks,
Yayzi Support Team

17

Thanks for your reply, coincidentally I did a full factory reset on it before I read your post. It has fixed the Channel 4 app issue, but my IP is now different and Iā€™m paying for a static IP and was assured it was static. It now starts 94 instead of 149.

18

Hey!

We swapped you to a different IP range to fix the Channel 4 issue, 94. Is a static IP :slightly_smiling_face:

Our apologies if you had stuff configured for the 149. Address.

Thanks,
Yayzi Support Team

21

Hi. Same here. Using my Apple TV I have lost everything except Netflix. Have raised a ticket and had a reply of ā€œwe will sort that for youā€ from yesterday but nothing since.
Looks like the same dynamic v static I.P address problem.
Can the update be sent to my router also please?
Many thanks in advance.

22

mine not working still in cooling period may have to cancel

1 Like
23

Hey!

Can you drop us an email to [email protected] and we can take a look for you.

Thanks,
Yayzi Support Team

24

I am also unable to use Amazon or Channel 4 on catch up. My location seems to be York when I live in Reading, my ip address also starts with 100 not 149ā€¦could you please advise on what can be done, many thanks.

25

All sorted for you. May need to give your router a restart.

Thanks,
Yayzi Support Team

26

All sorted for you. May need to give your router a restart.

Thanks,
Yayzi Support Team