Channel 4 app not working

Help and support
1

Currently been waiting over a week for some type of fix for Channel 4 app not working?

Had no update since speaking to Yayzi support last week? Is there any movement on this issue yet?

Thanks, Carl.

2

Hi Carl,

All done for you, please give your router a reboot.

Thanks,
Yayzi Support Team

4

Hi I’m the same I have a static IP will this fix work?

Thanks.

Chris.

5

Good Morning,

Seen on the BBC iPlayer post that it’s been fixed and that the static IP’s have been changed, I’ve still got a 149 IP. done the usual still no new IP.

Thanks

Chris

6

The 149.X IPs are still (incorrectly) being geolocated by some third party services. Your static IP will only change if you have specifically requested this fix - it’s not blanket that everyone’s is changing. The 94.X IPs seem to be more widely geolocated correctly.

7

Thanks, I did request it a while ago as my wife watches All4 app a lot, shes having to plug her laptop in to TV.

@Yayzi_Team, let me know when i can reboot my router for new IP.

Thanks

Chris

1 Like
8

Hi Chris,

All done for you, give your router a quick reboot.

Thanks,
Yayzi Support Team

1 Like
9

Hi, @Yayzi_Team
Tried a reboot, I’m using PfSense, so I’ve also done a release and relinquish Lease of the IP and renew, still getting the same static IP as before. not sure if this is a problem on my end or not.

thanks
Chris

1 Like
10

Hey Chris!

Can you try again for me now?

Thanks,
Yayzi Support Team

11

Hi @Yayzi_Team

Sorry for the late reply,

Still got a 149 IP address, rebooted the router, release and renewed the IP address and even changed MAC address still getting the Same IP, sorry for being persistent, I would be OK with how it works but my wife is keen to catch up on her flicks and dramas on All4.

Thanks

Chris

12

Hi Chris,

Apologies, it looks like the network team were doing IPAM updates when I moved you, and it didn’t go through. Just pushed that through again now so if you want to reboot again you should be sorted this time.

Thanks,
Yayzi Support Team

13

Thanks,

sorted now, I got a new IP address, and the All4 app is working, the wife is happy, so I’m happy.

Happy wife, Happy Life.

Life savers @Yayzi_Team

Thank you!

1 Like
14

Yayzi have sorted my issue now. They assigned a new static IP range to my account.

Thanks got the sort Yayzi team.

15

@Yayzi_Team Hi what are the network configuration settings? without broadband and router doesn`t seem to sync with ONT. Thanks