Currently with City fibre on the 950 service with giganet with no issues but looking to move to Yayzi for the impending 2.5 service.
Any else moved from another CF provider and was the transition smooth…?
Cheers
Currently with City fibre on the 950 service with giganet with no issues but looking to move to Yayzi for the impending 2.5 service.
Any else moved from another CF provider and was the transition smooth…?
Cheers
That’s for the response… Fingers crossed it goes to plan
I was with giganet myself and after giving them 30 days notice they have disconnected me next day. Luckily Yayzi managed to speed up instalation
no issues now rocky start nice speeds
moved over from Giganet to Yayzi.
30 days notice to giganet, line disconnected on the day of transfer to yayzi. was up and running the same day. few line config issues all sorted next day or so.
No not smooth for me. Was with TalkTalk, and they locked my line to them. I could not leave. I had to put in a full line termination request with TalkTalk and wait 30 days to free up my line to go elsewhere. The 30 days came and went and TalkTalk just ignored it and kept my line locked to them after 30 days. So put in a second-line termination request to TalkTalk and waited another 30 days that TalkTalk ignored again.
Yayzi’s was letting me sign up with them so I switched to Yayzi and Cityfibre engineers came and said there is nothing they can do as my line is still locked to TalkTalk. So needed to get Yayzi to put a specific request to CityFibre to release the line so they could take it over. It meant I was without internet for 4 days. But it got sorted. I suspect if Yayzi didn’t do that my line would still be locked to TalkTalk.
CityFibre are clearly not set for mass adoption.