City Fibre change service provider

Currently with City fibre on the 950 service with giganet with no issues but looking to move to Yayzi for the impending 2.5 service.

Any else moved from another CF provider and was the transition smooth…?


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It’s not the smoothest. Seemingly you have to let your old ISP know first to cancel the service with them.
CityFibre won’t let a new ISP deliver the service if the old one isn’t removed.
You’d think CityFibre would allow the new provider to initiate this for you but apparently they don’t.
Then, in spite of telling everyone that you already have CityFibre installed so don’t need a site visit, they’ll turn up anyway.
In the end for me CityFibre turning up was beneficial because although the service worked initially, it stopped after about 30 minutes. Because I still had their contact number in my phone from their “we are on our way text”, I was able to contact them. They intervened and the service came back and has been reliable ever since.
In between, Yayzi support was responsive.
So it’s not seamless, but it works.

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That’s for the response… Fingers crossed it goes to plan

I was with giganet myself and after giving them 30 days notice they have disconnected me next day. Luckily Yayzi managed to speed up instalation :slight_smile:

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