A vast amount of money, but totally worth it!
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So if I give you a bribe will you make sure I’m one of the first 200 to move lol 
No the migration hasn’t started yet, and was planned before the issue with PING etc.
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I hope it does, my connection has been pants for a while, been totally unusable for gaming during peak times, hopefully this will get it back to where it was a few months ago
Any idea when my IP range will get moved, I need to do something as it’s unusable for gaming. Always during peak hours, the time when I really need a stable connection. Off-peak is pretty much always stable but the only person using my connection then is my wife for work.
Getting very frustrating now, internet should just work, we shouldn’t keep getting issues like this every few months.
The new telehouse Connection should stabilise all these issues when moved over according to the notice.
There is just no ETA apart from next couple of weeks, Unless the @Yayzi_Team Can give you anything more specific
Has anyone been migrated yet?
I don’t have any specific dates for a single person. It’s a migration from one ENNI to another, that side is done via CityFibre.
But we are moving people as fast as we/CityFibre can, but CityFibre will only do 200 per night, so with thousands of customers it will take some time.
We are expecting a reduced capacity across the ENNI nationally while this occurs.
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That makes sense 
If you’re saying you’re expecting reduced capacity are you admitting the issue is over capacity then? Because it sounds like it to me, and to be honest it looks like it also.
Is this going to be an ongoing thing, fine for a few months, shit for a few months, fix the over capacity then fine again, then rinse and repeat?
I think you’re misunderstanding, this isn’t a capacity issue.
We’re moving to brand new hardware, with new ENNI’s set up, new backhauls, new peering and a new POP in Manchester.
We started this 48 hours ago, anything prior to this wasn’t anything to do with the ENNI, it didn’t affect everyone (like the capacity issue the first time round). I am more than happy to share the graphs if need be
I didn’t specify two weeks, I just said over the next few weeks, so initial work has already started, then CityFibre will migrate customers to our new ENNI’s and then our existing ENNI’s will move over too.
The limit on the amount of customers being moved is a CityFibre limitation rather than our own.
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This migration can’t come soon enough 
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Peak time and here we go again, @Yayzi_Team do you have any idea on dates for specific IP ranges for the switch? It’s definitely something to do with usage during peak times, in the week it starts at 4pm-ish and around 12pm on a weekend, and always ends just after 11pm.
During non-peak hours it’s fine.
Here’s a timeline of the degradation over a month or so
31st August
7th September
14th September
6th October
19th October
26th October
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Absolutely there is a plan. But this isn’t done by IP range, or by request.
It’s based on oldest customers to newest. So genuinely I completely understand that over the few weeks of migrations the service while this happens will be degraded. I did say that in the update, quite clearly.
There is no queue jumping here guys, but also what you have to remember is while the capacity is okay on our end. It doesn’t mean locally it is (on CF side) we’ve seen a few posts around Reddit regarding Vodafone having similar issues. Hence the reason before our migration work it was raised with CityFibre.
But to make it very clear, while this work is on going there will be a noticeable spike in latency and speed. Once you’re moved over you should expect better peering, more transit, even more capacity than we added the last time, and definitely see even better latency too.
We’ve invested heavily in the new hardware and network to ensure that it’s future proofed.
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I’m not looking to queue jump, just looking for a stable connection during peak hours (the actual times when I use it) after yet again many weeks of a service that’s not to my expectations.
Would you be happy if you were me?
Probably not, though with OTS, swapping out should no longer take days anymore, the door is always open, assuming you’re on a month to month, though if what Yayzi is saying is in the least bit correct, which I can vouch for it seems to be (seen a lot of complaints on /r/cityfibre) then I don’t see going elsewhere helping long term
You could always go elsewhere and see if the grass is greener for you
I’ll see if I can find the posts I’ve seen
https://www.reddit.com/r/CityFibre/s/j5kkoCgIF8
https://www.reddit.com/r/CityFibre/s/Zly06oQDNo
https://www.reddit.com/r/CityFibre/s/5ybqxgdDMt
https://www.reddit.com/r/CityFibre/s/NqcZmE3h81
Need I post more?
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I and many other Yayzi customers completely understand where you’re coming from but you also have to understand that Yayzi hasn’t been around no where near as long as all the big companies ie Virgin/Sky etc. The thing I love about Yayzi is they are honest and transparent with their customers and don’t lie to them. I was with virgin for 10 years and literally in that time they wouldn’t take accountability for anything.
I know 100% that this issue will get sorted and me to have been having problems with gaming etc but it’s just a waiting game at the minute
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You can always leave……
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Great advice there, rather than fix the problem we’ll tell the customers to leave!
Well done on that comment 
excellent moderation work there.
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