The issues you have mentioned have been acknowledged and are trying to be resolved. What I’m saying is if you really really can’t wait then you are always free to leave.
Most of the issues like GeoDB etc wasn’t actually something Yayzi had control over. A fair amount of issues with PING, outages tend to actually be CityFibre local. I know this doesn’t matter as it’s still a problem but cut Yayzi some slack, they can’t shove a gun in CiryFibres face.
Honestly I don’t know what else I could’ve said Craig. Yes, the issues we’ve all been experiencing, the geo-IPs high ping spikes, etc have been acknowledged but they’re not an overnight fix, it’s the reality of networking as a whole, issues takes months to diagnose and fix. Sometimes even years!
Congrats on finding new provider👍
I get it. Getting hit the same time, every night, is annoying. Fortunately for me, I’m not getting hit as hard as you. I am getting up to 10% in-game packet loss, but it’s not constant and I am not a pro gamer - quite the opposite! - so it’s frustrating at times but far from unworkable.
Now that the issues have been recognised and steps are currently being taken to rectify, I am more than happy to see how it all plays out, For me, there are more than enough plus points - no CGNAT, fixed IP, IPv6, price, support - to easily offset the peak time shenanigans.
Certainly looking forward to all the network improvements and confident that these changes will remedy the current issues.
So that I can do a before and after, @Yayzi_Team are you saying that if I experience an hour disconnect, that means that I will have been migrated when back on stream?
Cheers.
Yes, they do
They have stated that emails will be sent out about the network upgrade and the portal
I would like to mention the migrations are only Monday to Friday as an FYI
It wasn’t on the forum, it was stated on the discord, I’m only posting it because it’s public anyway
Yorkshire here. Not as bad as the peak of my troubles with Vadafone but could be better especially the packet loss. Similar results to this for the past month:
Telling me 
can’t get the staff!
In terms of the migration, we just have to wait, it’s going oldest to newest customers… it’ll take a fair few weeks, no real ETA, it takes as long as it takes
It could be worse. You could be a Virgin Media customer. 
I was until March of this year
I woke up in May. Never regretted the change in any way. Okay, they are a smaller company, but the service is excellent. And they tell you the truth. Unlike VM. I was 11 years with VM. At first, they were good. In the end, my 1 Gig dropped to half and when I complained, I was told everything is ok. About ten minutes after my call, the speed went up to 1 Gig again. Strange, isn’t it? So, what is the big deal if we will have to wait a few weeks? At least the team is doing something about it and keeping us updated.
My internet works better than in my workplace office too, which is a big plus
I’m also very happy with the speed. I can’t find anything wrong with Yayzi. The one thing I find sad is the fact that people complain to Yayzi about things that are CF’s problem. And even CF is only as good as the guys working for them are. But we do have to give them a chance, don’t we?
I agree
Hi @ColinM9991
On this occasion I do totally agree with you and customers on this forum SHOULDN’T be getting involved with problems unless they are relevant.
All things out of customers control then only Admin & the staff can answer and everyone else shouldn’t be able to comment.
I have been having these problems like everyone else and thought it was Cityfibre as that’s what been told( not by staff) So out of curiosity over the next couple days I knocked on 2 of my neighbours doors who are massive gamers to see if they had issues (also with Cityfibre) to my surprise neither had and also they showed me graphs to prove it etc.
One is with the one and second neighbour is with rocket fibre 
I have always stuck by Yayzi and will continue to as things will get better but at the end of the day people need to STOP blaming Cityfibre
And what also shouldn’t be happening is when customers come on here to highlight and evidence a problem they get told they’re free to leave by Moderators! That really helps and promotes Yayzi’s cause…
I only said that because it’s not being fixed in the timeframe that you seem to think it should be fixed in, As people on here have pointed out over ISPs do not seem to have the problem even if they’re on city fibre so if it really is that big of an issue for you then that is your solution unfortunately, Unless you wait for Yayzi to move everyone over to the new system
We are not employed by Yayzi, Just so you know. It’s simply my own opinion and not that of the Yayzi staff
You’re a Moderator for a business forum, in my eyes and many others you represent the company.
