Direct debit date

Help and support
1

I’m thinking of switching my broadband from VM, when I go through the installation booking process it sets my direct debit date to the same day as the installation date. I have no issue in paying the first bill on the installation day, however is there an option to change this at a later date? I prefer all my DD’s to go out on a specific day.

Thanks

2

Hi Craig,

We would take payment out on 1st of every month :slight_smile:

Thanks,
Liam

3

Thank you for the quick reply, I have a couple of more questions if you can help?

If I don’t need the router as I have my own, do I still need to pay the £99 installation? If so how do I do this as there’s no option to remove the router?

And if I have it on the 1 month rolling initially to rial the broadband, can I change it to an 18 month contract once I’m happy and get the cost saving that comes with an 18 month contract?

Many thanks

4

Hey Craig, I’ve been through your exact process. Left VM for Yayzi and never looked back.

Yes direct debit date cannot be changed unfortunately. 1st of the month only.

The £99 set-up fee can be reduced/waived, if you send support an email they can do that for you [email protected]. For reference mine was reduced to £25. Or the 900/900 package is completely free.

Yes, you can change your package, contract whenever you want. Again just pop them an email, you can go up, down, longer and they’ll sort it for you.

Shout if you have any other questions

5

Post is 9 months old :joy:

2 Likes
6

He’s only trying to help :smiley:

7

I didn’t even realise :joy: no idea how I didn’t see that

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