I feel really tired with how things have been with Yayzi, I understand a new (arguably) company, new risks, all that fun stuff but this is slowly becoming rather boring now.
The Incident… large outage, yeah sure, teething issues. The Discord issues that plague exclusively Yayzi remain in full effect, it was fixed for a grand total of 12 hours before going back to a broken state. Address checker non existant / doesnt even work, City Fibre’s links are also completely vanished
Why are we, the customers, being treated as beta testers for a broadband service? How is this fair on us? Let’s do bullet points!
IPV6 was mentioned a few weeks ago with a vague ‘Yes, we are just adding some new systems on and software as planned then moving first IP batch onto IPv6.’ Will we ever get IPV6 again?
Discord Streaming ‘fix’ lasted a grand total of 24 hours at most.
The biggest problem I’m having is that I simply cannot honestly refer people to Yayzi because of the poor communication with us because… I physically cant, the address picker has been broken for AGES with no real talk or communication of when it’ll be fixed.
I am always trying to defend Yayzi, but I’m starting to run out of steam, too. Since Liam’s sudden departure, it has become very quiet on the forum. Sadly, we don’t get any updates on the progress of things. I still don’t have any idea when I will get 2.3 Gig. No info from CF. They just refer you to your ISP. And the ISP cannot answer the question either. This is, sadly, not a great development. A bit more communication would be nice. There is more fun in a graveyard. For me personally, it was better before the system upgrade. But that is my problem. To be honest, if I don’t get the 2.3 gig by the time my contract comes to the end, I’ll be off too.
I’m starting to worry too - I dread to think the amount of potential customers they have lost due to the address checker not working., can’t be great at all for their bottom line. That and Liam’s sudden departure, does make me worry for the future of Yayzi.
I do wonder what is actually going on behind the scenes, as you would have thought they would at least put a notification on the website to say the checker doesnt work and to email in? Or are they just not taking on any new customers? (and is this also why CityFibre no longer list them? Has the relationship with CityFibre gone sour?)
That is exactly how I feel currently. As you can see how much they seem to care now. No answer for two days. I find it very sad to see how this is going. There are just too many little things that don’t work any longer. I mean, fixing the address checker should be the top priority on the agenda. They created the website with WordPress. There are various address checkers available. However, there are monthly costs attached to the use. For example, “Addressian Checkout” costs between £30 and £40 per months. There could be the reason it is not working. That sort of money has to come in first to be paid out. And as there is currently no advertising on the CF website, new people don’t sign up. That is what I presume is going on. But I could be wrong.
To be honest, the address checker should of been a Priority 1 / 0 from the moment it broke / stopped functioning correctly. The fact it’s gone for weeks and Yayzi continue to focus on OTHER projects is not only unhelpful, it’s a slap in the face for those that want to see it succeed.
Discord remains the same with vague remarks of ‘We’re doing stuff’, ‘We’re closing up meetings’, it’s all very… vague, annoying and I cannot recommend Yayzi because of the chaos of it’s own making.
Just had a look at Zen, I can’t move as I’m in contact with yayzi for another 12 months but according to zen 2.3gb up/down is available for my address, yayzi can’t confirm that though until their address checker is fixed!
Just to clarify, we have not defaulted all contracts to 30 days this is misinformed, we now offer monthly contracts, but existing contracts remain as well as 18mth options.
The checker hasn’t been working as effective as it could, being initially set up for address check and not postcode, it has only not been taking order for the last 2 weeks. The whole process is interrogated through the system and is pivotal to all processes and API’s for any changes to accounts. This is not ideal but the works have to be done, but we are using a third party and although its urgent for us, time allocation to their developers is not immediate. We are looking at other in house options.
In the meantime we have brought across another ISP founder to Yayzi and will be pushing forward with comparison sites as well as SIMs, we have other tech people joining us as well as investors talks in process.
Apologies for lack of communications in this area, but please raise a ticket for frontline support to [email protected] or via your portal.
Not actually correct, and this has been discussed on here before (see my post on XGS-PON updates). Yayzi does unfortunately seem to be the only provider that does actual lookups against live City Fibre APIs - well it used to be before the address checker went to pot. A number of months ago I did various checks against other providers and from those that offer symmetrical speeds requiring XGS-PON, they all said I could get 2.3+ symmetrical. And yet Yayzi support confirmed that I’m still in GPON so this was a load of bull and just comes down to crap marketing from those other providers.
Has it really only been 2 weeks? I had the discussion with a 3rd party at the time of the last migration where it was suggested you were on a stop-sell with CF. I dismissed the suggestion as speculation, as it was clear the migration was turning into an absolute farce at the time, and the last thing you would want to do is onboard any more customers during that. However the lack of new installs asking questions (the forum is all but dead) and the inability to order Yayzi using any of the address options I can feed the checker in any area has me wondering.
