Drop out on a regular basis

Help and support
1

Hi, my internet still continues to drop out on a frequent basis, then reconnects again. The portal still doesn’t work. If things continue like this I will have to leave yazi

2

Hi Roy,

We’re doing a lot of updates on the portal, at the moment that’s all greyed out because it’s not yet compatible with the new routers.

We’ll monitor your connection over the next few days, to see if there are any network dropouts happening.

Thanks,
Yayzi Support Team

1 Like
3

The portal still doesn’t work, shows me as offline. Internet speed still up and down, 32mps today. Tv just buffers, plugged into Ethernet.

4

Portal still says router offline and bills not available. How long now ? 4 months ?

5

Hi Roy,

New portal is up and running for bills, you’ll have the details in the invoice email we sent (check spam) - if you haven’t got it let me know and I’ll resend.

Thanks,
Liam

6

Hi Liam , last invoice has no details of bill or new portal. Portal I have still doesn’t have bills / invoices. Thank you.

7

Having issues with a samsung s20 fe phone keeps dropping out of reach even beside the router i had to use the tplink extender tonagin acess to websites and games are still glitching.
Even drops out on my samsung s23 ultra with nothing loading and having slow.upload and downloads speeds.
The yayzi pannel still not working 12/3/2024 still offline with router also.
Came from sky with speeds upto 40mbps but had no issues just slow speeds but other than that sky was good on all devices and no drop out so dont know why issues with yayzi
Only took out 1 month rolling so if not rectified i will move.to.someone.else.