Hi,
I just recently got the email from Cityfibre informing me that my addresses is now live on their network. I am looking at Yayzi but the earliest installation dates on any package is currently October.
Is this right? In Glasgow area.
No October,that can’t be right,I’m in Glasgow and I had yayzi go live 5-6 days after I ordered,I jst tried it there and I could have going live 6 days from now
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The would still have to get fibre to the telegraph pile, that could be the case and all the background work
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Possibly. Im not exactly sure on the whole infra process from start to finish (but would love one of you knowledgsble people to explai) but they did dig up the pavement and install the Toby boxes outside ths property a few momths ago, would poles still be invovled?
It would depend upon the situation, sometimes and sometimes underground ducts are used.
After they installed the green boxes in my area it still took 5-6 months to go active to order Yayzi. Every area is different I know some people who could order a few weeks after the green boxes got installed etc.
Just to double check, even if the Cityfibre checker page says this then its still normal to maybe have to wait months to be connected?
Easiest way to check would be to select a different ISP to Yayzi and see what sort of dates you get offered. Don’t go through with it though, as you’re better off here!
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The dates are pulled live from CityFibre’s API - It’s very likely to be the same for all ISP’s - The dates can vary, it could be as soon as a couple of weeks from the street to being completed, or as in your case it could be a few months - There is absolutely nothing we (or any other ISP) can do to change that 
The street could be live but CityFibre may be waiting for some wayleaves (if you’re in flats etc…)
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Yes this showed on mine when I checked. It’s really annoying to have to wait so long but as Yayzi team say it might be a few weeks for you or months. Even Cityfibre didn’t know when I was emailing them etc
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I didnt sign up because I was waiting and hoping more sppointments would pop up for sooner, however there are now no appointments left for the rest of the year!! Is Yayzi team able to raise this issue with CF?
The appointmets are pulled live from CityFibre instantly - If there are no appointments at all it’s very likely that CityFibre have delayed the build
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I checked yesterday and there was 2 appointments left for just before Christmas, I suspect the build isnt delayed and more so the demand is so high that they dont have the capacity to do more home installs…is this something you are able to chase them about?
I’ve checked a couple of addresses in Glasgow that have a completed build and they have appointments as soon as the end of the week. So I think this is a delay, if you drop me a DM here with your address I can take a proper look for you 
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Thank you so much, I sent you a message with details!
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For what it’s worth, I see appointments available within the next week or two at other Cityfibre providers but not with Yayzi…I would rather not sign up to a 24 month contract with someone else though
Have you emailed [email protected] with evidence? What I would probably do is sign up with another provider like Vodafone and then cancel after install, just to get the installation done, but YMMV
I would say this is very strange. We get instant data from CityFibre.
We will speak to our account manager at CityFibre on Tuesday when he’s back in the office
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