5th August 2025 12:56
INC0299297
Major Incident
Under Investigation
Description:
Major Incident - INC0299297 - Service disruption to Glasgow and Surrounding areas
Update:
Incident Start Time: 11:50 05/08/2025 Major Incident Manager: Hannah Tadros Summary Update: The Major Incident Team are currently investigating an incident that is significantly impacting services in Glasgow and surrounding areas. We are working to identify the issue and resolve the issue as quickly as possible. Next update at: 14:30 05/08/2025
(05/08/2025 14:27) Update No: 2
Incident Start Time: 12:21 05/08/2025
Major Incident Manager: Hannah Tadros
Summary Update: CityFibre have identified the cause of the incident as a broken fibre, engineers are on-site repairing the fibre to restore the service. CityFibre apologise for any inconvenience. CityFibre are closely monitoring the situation to ensure the issue is fully resolved.
Completed Actions: • Engineers Issue Identified • Restoration work commenced
Next update at: 15:30 05/08/2025
Latest Update:
(05/08/2025 15:25) Update No: 3
Incident Start Time: 12:21 05/08/2025
Major Incident Manager: Hannah Tadros
Summary Update: CityFibre have identified the cause of the incident as a broken fibre, the fibre has been spliced to restore the service. Major Incident Management will monitor services over the next 4 hours. CityFibre apologise for any inconvenience.
Completed Actions: • Service restored