Hi Yayzi anything up at your side? Have a few on Discord seeing issues
I recently started getting packet loss about 20 minutes ago when things were fine before.
I noticed there was a change of dns in the router settings, from the usual 1.1.1.1 to that and a new one I’ve not seen before. Pinging both of them is showing packet losses.
Seems they’ve made some sort of network change and it’s likely the culprit.
I raised a support ticket about it.
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Inverness, Aberdeen, Glasgow, Renfrewshire, Stirling
13th May 2025 11:22
INC0274244
Major Incident
Under Investigation
Description:
Major Incident - INC0274244 - Significant Impact to National services in Glasgow, Inverness and Aberdeen
Update:
We are aware of an ongoing incident affecting a number of services. Our Engineers are conducting preliminary investigations to determine the comprehensive Service Impact Analysis. We apologise for the inconvenience caused. Our main priority is to deliver the levels of service that our customers deserve and as such we have invoked our Major Incident Process. CityFibre are working to affect a full restoration as soon as possible. We will continue to issue regular updates until all services have been restored. Further details will be issued within 15 minutes.
Affected Products:
- Business FTTP
- FTTH
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That’s at least 3 times this company with a name that would make them sound. Intelligent have cut cables in last year or so.
My understanding. From the report. Is the Engineering team would create a temporary junction to resume service whilst a more permanent fix would. Be worked on.
But over an hour later
pinging quad 1 (1.1.1.1) is showing time=91ms !!!
No route to yayzi and trying to ping BBC which I never visit fails.
Where are we now? Any updates for Glasgow?
Inverness, Aberdeen, Glasgow, Renfrewshire, Stirling
13th May 2025 18:11
INC0274244
Major Incident
Under Investigation
Description:
Major Incident - INC0274244 - Significant Impact to National services in Glasgow, Inverness and Aberdeen
Update:
Update No: 5 Incident Start Time: 10:41 13/05/2025 Major Incident. Summary Update: Major Incident Management has confirmed that one of the three core links has now been successfully cut, and work is actively underway to transition it into the newly installed joint. Once the fibre has been fully spliced and integrated, a confirmation of service restoration for affected traffic on this link will be provided at 19:45. Further updates will follow as progress continues on the remaining links.
Inverness, Aberdeen, Glasgow, Renfrewshire, Stirling
13th May 2025 19:49
INC0274244
Major Incident
Under Investigation
Description:
Major Incident - INC0274244 - Significant Impact to National services in Glasgow, Inverness and Aberdeen
Update:
Update No: 6 Incident Start Time: 10:41 13/05/2025 Major Incident Manager: Summary Update: Following the successful transition of one of the three core fibre links into the newly installed joint, we can confirm that all services associated with this link have now been fully restored. Our on-site teams are now progressing with the restoration of the remaining two core links to bring all other affected services back online. Further updates will be provided as work continues.