How to organise emergency cable repair?

Hi just found that the brown broadband cable in our garden has been severed and we are hosting a gaming birthday party for our son tomorrow! Please can you help us get it repaired ASAP?

Sorry to be the bearer of bad news but City Fibre won’t be coming out to fix your cable before tomorrow. Your best bet is google to find a local company that has a fibre splicing machine to do the repair, if it is that urgent.

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I would email [email protected]

However the cable should have been buried so that’s some feet

yes, wasn’t where it was expected to be and not that far down!

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Liam from the support team has been in touch and is raising it with CityFibre but had similar reluctance to promise prompt resolution. At lease the ball is rolling now!

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Yeah it will get repaired once Yayzi raise with City Fibre. But getting CF to repair it by tomorrow is hoping for miracles considering CFs helpdesk isn’t even open on the weekends apparently.

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I’m glad that the ball is rolling, and I hope you have some form of backup Internet that you can plum in to the main network

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