How do I leave this awful company I pay £40 plus a month for high speeds and I think in the time I’ve been with them I’ve had 900 once about 2 days after installation. The rest is a joke I’d rather pay a fee to leave then put up with is any more.
That’s exactly the speed 900-1010 you should get via WiFi for 39 quid a month. How are you testing your speed if it’s with downloads they are all end server dependant and unless it’s a really good server it will be less than your line speed. Nothing to do with Yayzi.
If you opened a ticket with us so we’d could investigate your issue, that would be really helpful 
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try a test at https://fast.com/ this is a Netflix server and this usually saturates my connection speed
but there are loads of factors that can cause slow speeds from faulty cabling or QOS setting on a router if you can provide a little more information people on the community can try and help you diagnose and solve any issues you have
I would advise testing on a wired connection to make sure that you’re getting the full speed out of your Connection
However, even for Wi-Fi speed, those seem quite poor and very much not the norm
Have you opened a ticket?
What router are you using?
This test is not done on Wi-Fi 6e, It was done on “Wi-Fi 5” (802.11ac)
Just for consistency, I did a test on SpeedSmart as well and it just seems like their servers are awful
How do you open a ticket what even is a ticket.
Maybe posting the test results first may have helped most of those were from when the network was having issues with the upgrade. As above send in a ticket and they can have a look👍
You can do that One of two ways
You can either email Support@Yayzi…co.uk
If you have access to my Yayzi portal, you can open a ticket on the left-hand side menu
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Thanks I will open a ticket we have all are media hard wired and it’s for ever cutting out and stopping. This has been happening before the big move so I don’t think it’s to do with that. I had hoped that the change over would have stopped are bad experience. But if anything it’s been worse
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I do hope that Yayzi can look into it and fix it for you if they can’t fix it satisfactory for you I’m sure they will let you leave with no quarrels as something. They seem very off with the test that you’ve provided.
What router do you have? I only ask because some of them have built in speed testing that you could use to see if the problem is internal or external, I have a feeling from what you’ve said the issue is going to be external, but you never know until you can test it directly from the router
We would recommend testing from the ONT directly, however that’s a bit more involved because it was involved plugging a laptop into the ONT and then setting the connection to use VLAN 911
Wifi is saturated in most cases and not a reference for speed testing…get a cable in and test.
Oh yeah, that’s pretty bad
Cracked the code my QoS was on I read this in a few other post to check on my router.
Im now back to a decent speed.
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That damn QOS causes more harm than good it seems! I’m glad you sorted it
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Is it at all possible just to update the stock route to firmware without an option for QOS?
Because with our sort of Internet connections, QoS does not serve a purpose really it’s only really useful if you that is maybe DSL speed
Yeah I think we’re going to do a new firmware without QOS, would cut down on a lot of issues
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I thought it was petty much common knowledge not to use qos with 1gb or faster connections as most routers don’t have the cpu power to Max out the connection, not to mention you just don’t need qos enabled when you have that much bandwidth to play with, especially with symmetrical speeds.
Last time I used qos was on my old bt gfast connection 330/50, it certainly helped there.
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