Incomplete Service

Help and support
1

Can’t reboot Yayzi supplied router as internet disappears for hours, Apple TV app doesn’t work on either Sony TVs anymore, IPv6 not available.

I have had to set TP-Link thing to see my Unifi DM as the DMZ, otherwise other services become odd because of double-NAT. Yes, I have tried plugging TVs into the router - no change, so not Wifi settings.

Apple TV box doesn’t work for Apple TV, either.

Yes my Ipv4 starts with 154.* and meant to be static - I wouldn’t be surprised if it turns out it wasn’t

Yayzi say, as you’d expect, everything is OK their end (really? no Ipv6?) and it’s an upstream issue with CityFibre. I am old enough to remember these excuses when BT unbundled the local loop.

Anyone else having issues?

2

I believe this range does not allow IPv6 nor is it Static.

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3

Please email [email protected] to be moved off that range, which will sort most of the issues you’re seeing

Can I ask why you’re using the Yayzi router if you have a Unifi DM? as that can plug into the ONT directly and remove the Yayzi router entirely

I am on the 79.135 range, but I believe it is full

They should move you to 217.x.x.x

1 Like
4

If I turn off the Tp-Link doorstop, I don’t get a connection for ages. Yayzi DHCP doesn’t reply (I don’t get a DHCP offer, for at least two hours - have tried static IP - the one the DHCP originally assigned, but doesn’t work)

THe Tp-Link doorstep doesn’t integrate into Unifi Mesh, so, for now, hacking it together to avoid double-NAT

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5

So, have sent a link to this thread to support. Waiting on a reply …

6

We’ll get you moved to a different range, not a problem :slightly_smiling_face:

Also dropped you an email back

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7

Thanks. Overnight would be grand, got work in the morning :innocent:

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8

Nearly 24 hours, no change

Had a four hour outage for no particular reason apart from no DHCP OFFER from Yayzi.

No DHCP OFFER, no IP address, no internet

9

Hmm, you shouldn’t be off for any length of time, bear with me. On this now for you.

1 Like
10

Thanks. This is a bit shit mate, especially since I work from home, 24hrs/day.

How hard can it be to put me on a DHCP reservation on another subnet?

Well over 4 weeks for a satisfactory answer.

Time to sort it guys!!!

11

Just checked, STILL 154* ip addressing.

12

I am not feeling particularly loved by Yayzi, right now.

It is NOT difficult to move client DHCP to another subnet. It just isn’t. So why the delay Yayzi?

As far as I can tell you put me on the ineffective 154* net to keep me quiet. It doesn’t work, you messed up. Fix it.

Oh, and it’s not CityFibre’s fault, either. The line is good.

13

There are 3 different 154 ranges, the one you was on should have been absolutely fine. Fair enough it isn’t and we need to get you off that, but nothing was touched prior to you going offline.

We don’t put anyone on any range “to keep them quiet” that’s very counterproductive and would cause us more issues.

Please can you completely power down your router and ONT, leave for 5 mins then power on just the ONT, wait a further 5 mins and then power your router on, if you’re still having issues then please drop me a reply back to your last ticket.

1 Like
14

Please read above. I should not be on a 154* range. Powering down - ie where is the Ipv6? FFS

15

I’ve already replied to you via ticket. I really need to get this either to the forums or via ticket and it’s getting hard to keep track of what’s being said and when and I don’t want to miss anything.

EDIT: Hope that didn’t come across the wrong way, I just don’t want various methods of communications and something gets missed. I just want to get you sorted :slight_smile:

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16

Yayzi,

Still 154*

Promised resolution in 24 hours.
Promised resolution in 48 hours.

Passed to network team.

Network team do not understand DHCP reservations, nor complaint that their DHCP system DOES NOT WORK.

Yayzi blame CityFibre.

Not impressed

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17

Please, just sort it. You know my MAC address, you know the deal, sort it - how hard can it be??

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18

As I said via email, I had to rebuild your connection to get you back online, which has been done. Now you’re back online I’ll get your IP swapped over, we don’t need your mac address. We assign by your circuit reference.

2 Likes
19

Down again.

Now I am (trying) to connect to an ISP called IXPO (presumably a DHCP error), not Yayzi. I appreciate the email from the COO, but, really, what on earth is going on.

I really don’t know how much longer I can put up with the missus and kids moaning at me, and goodness knows what my mobile data bill will be.

So, far - never had IPv6, never had static IPv4, never had a connection that’s lasted more than a few days.

Presumably, Yayzi knows that ISP stands for Internet SERVICE provider?

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20

Back up. For how long, who knows?

1 Like