We have our internet 2gb package being installed tomorrow and were moving away from talktalk cityfibre 1gb which has always been reliable since its install in may when cityfibre completed digging up our road so our area could use cityfibre.
I send support a ticket at 9am asking about the equipment and got no response.
Leaves me very confused and concerned now about the install. I cannot go without internet.
First impressions arent great…
I seriously wouldn’t be moving to Yayzi right now. If you can I’d postpone or cancel it.
I’m looking into it now
There’ve been massive network works going on this week that’ve had some predicted and some unpredicted issues, so I imagine support is swamped with tickets right now.
In more normal times I’ve always had a reply in an hour max during working hours so I’m hopefully they can get back to that soon.
Are you waiting for a router? Hopefully one will be with you in the morning but otherwise do you have a spare you could use till then? You just need to set is as dynamic IP with the vlan set to 911.
Last time I need some equipment from Yayzi, they had it in my hands less than 20h after I spoke to them so hopefully if yours has gone awol, they can get one to you by Saturday at the latest.
Thanks.
Looking at other options just incase but talktalk had been nothing but spot on reliable for us. I dont want to move and have issues.
Since 2014 weve had virgin media and the top tier they had, anytime faster speeds weve upgrades. Never had patency, congestion or speed issues. Never had internet unreliable needing an engineer out. Longest downtime in 10 years was 3 hours.
Moving to talk talk weve had another pleasent experience. I hope yayzi can sort this and we have no issues at all.
Waiting on router yes. Only had email confirmation of install on 13th and never had any other emails or comms since i ordered two weeks ago.
Dont have one spare, just the eero which is locked to talktalk.
Hope it comes quickly for you then!
I just looked back at my emails and I had a notification of the parcel being sent from Royal Mail 
Other than that, just the install confirmation and direct debit confirmation were all I received before it went live.
I’m sure the Yayzi’s team will get it sorted for you asap, for all the problems this week, support has been great whenever I’ve dealt with them.
Hoping for a solution today. And really hoping they havent cancelled the install without notifying me. If thats the case ill have to look elsewhere for internet or maybe just stay with talktalk.
The migration is finished today - the new capacity is being enabled. If anything, today is the best day to get connected because all the BS should be behind us from this evening.
Still nothing from support. Not looking great. I’ve called TalkTalk and told them that the new supplier hasn’t confirmed connection today and to NOT cancel my internet.
Our guys are looking into this currently for you @Laurie1945
I didnt get a router as i was using my own. But city fibre always carry spare routers. I was offered one of theirs on the day of install. It wont hurt to ask the install engineer
That is what was said yesterday at 7pm.
I worked in telecoms before in my IT career and can tell you now it isnt rocket science to check the install date and see if its been cancelled postponed etc from your cityfibre supplier portal.
Ive asked for:
In my opinion these are incredibly easy questions to answer. The fact i have to keep querying this is somewhat disappointing.