Installation today, still no internet

Help and support
1

I’ve created a ticket on MyYayzi but though it was worth posting here as well.

CityFibre installed the line today, all four lights are showing on the ONT.

The router (EX230V) lights are on except the internet light.

I was sent two of the exact same routers - would it be advisable to try the other one instead?

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2

We’re aware of an issue with activations. Rest assured we’re on it for you :slightly_smiling_face:

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3

Thanks for responding.

Shall I leave the first router in, or does it not really matter?

And will you only start charging me for my service when the internet starts working?

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4

That’s right, they won’t charge you until the service is live

If you took the Reddit offer, your first month is free anyway

5

Still no internet - any danger of it working today?

6

This is still being worked on, so we’re hopeful it will resolved today for you

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7

What is the plan to get this sorted?

I’ve never experienced activation delays with an ISP, neither Virgin nor various Openreach providers over the years.

I get this is a comparatively tiny ISP and a relatively new infrastructure, but why are these provisioning issues just not seeming to be solved?

With internet access being declared a human right by the UN, should CityFibre and its endless list of ISPs be looking into providing customer support at the weekend, just like pretty much every other essential service provider?

8

Hello? Is anyone working today?

9

We are indeed, the guys are going through tickets - We are waiting for a phone call back from CityFibre

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10

Any updates on that phone call?

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