Internet down again

Help and support
1

Suddenly my Internet is down again.

I checked the router and it says the DHCP service is unavailable.

Is this how my Internet is going to be from now on?

This is worse than virgin media who I left because of this sort of stuff.

Are you guys just randomly rebooting the DHCP service again like a short while back, when you feel like it without notifying customers of potential disruption? Why can’t you have a standby DHCP service which will fill the void while you reboot it? How long will this downtime be?

2

Looks like a Cirtfibre issue. Is the service light on you ONt on?

3

Service light is out and ethernet light was blinking intermittently but is now just solid, service light still dead even after reboot.

Almost had enough of this and considering going to another provider

4

This is a CityFibre issue. Not a Yayzi issue. Service light off = CF problem. We have posted on our status page - status.yayzi.co.uk

Changing provider wouldn’t make any difference here

5

Changing provider would indeed make a difference if it was not city fibre…if it was openreach may not have the problem …

6

I have a few houses here with different providers… all of us on CF but they don’t have same issues.

7

It appears CityFibre are doing some overnight work. Nothing down on our end at all guys.

We’re going to get the works list from CityFibre and put it on the status page.

8

Please don’t patronise me. I wasn’t born yesterday.

Neither Virgin nor BT OpenReach would have issues related to CityFibre.

I pay Yayzi, I don’t pay CityFibre. Your agreement is with CityFibre, my agreement is with YOU.

Same when there is an issue with BT on OpenReach, it is nothing to do with the customer if the issue needs to be resolved by OpenReach, I contact BT because my contract is with them.