I can see multiple tickets have been opened, so I’m going to close the duplicate ones and reply on one of them
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Sorry i am not sure why multiple have been tickets have been opened, we have literally no Internet access and we need the phone services
1 hour later, no updates or results 
Give the Yayzi team time. It’s 21:00 at night
Yeah i have been speaking to them out of hours
As stated on WhatsApp this has been identified as a CityFibre issue and we are awaiting further information, I will keep you updated 
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@Yayzi_Team Any response back from them? Thanks