Ive made the decison to go back to virgin vos the speeds ive been getting past few days have been really low and close to unusable rven tho they said itd only be limited to 250mbps im getting 10 maximum and low as 1mbps
So till they sort everything out and learn to plan things better i wont be coming back
I appreciate theyve been upgrading but how theyve been about it is just wowful tbh fix one issue cause another
The speed issues will be resolved by the end of business tomorrow.
I get your frustrations however 
So Yayzi have been upfront about the issues and communicated about them.
Good luck going back to your previous provider as they will send you around in circles.
Am I happy, no.? Do things happen, yes?
My job involves WFH and of course these outages impact my work.
I will trust what I’m being told until after the stated date.
Tonight 4 Meg download again and unable to watch Sky stream.
Not the end of the world.
They didnt send me in circles whwn i last had them as their servuce didnt dropout more than twice over the years i had them and when it did wasnt for long only about a few mins then back up. Speeds never dropped below the advertised
The speed issues are down to a network upgrade that will be finished by 6pm
Whilst I understand that Yayzi wanted to “future proof” their network and migrate to new hardware, it seems extremely unfair to expect their customer base to bear the brunt of it with extremely poor/non existent service.
People are paying upwards of £50 a month so it is not unreasonable for people to get irate that they are not getting the service they are paying for, its no good Yayzi staff saying its not what they wanted either because they’ve not factored in growth until its too late and then their whole customer base has to suffer whilst they play catch up with upgrading their hardware etc.
For weeks the service has been getting progressively worse and we have been fobbed off with excuses, a couple of months ago it was a lack of port capacity which increased latency and caused low speeds, then in the past month its been all to do with migrating, waiting for a cable… the list goes on.
There has been absolutely zero talk of remuneration due to the unusable state of their service the past few days, and whilst I fully understand that this is a mainly residential ISP, internet service is very much a necessity in modern life now.
You obviously had a better experience than me then.
Constant drop outs, slow speeds and a WiFi booster plug which nearly burnt my hand.
When I made a complaint I was referred to a chatbot.
Thanks for your message
Our works are complete on our side as planned and CityFibre engineers are now working on opening up the capacity between now and Friday on the network and normal service will resume.
We sincerely apologise for the issues you’re facing during this transition to a faster, more reliable network, and we appreciate your patience.
Thanks
Martin
Does that mean you’ll be sorting out the static IP re-assignments, starting now?
I can’t wait to get back on my old IP and stop getting USA search results in Google etc…
We’ll be starting that from 6pm
Yayzi is undoubtedly good value when it works. It’s highly unlikely that you can pay £100 per month to any ISP and not get 1G. Hyperbole isn’t helpful.
And when the speeds are back, I assure you it will be absolutely worth it! We will never be undertaking work like this again, it’s an absolute one off.
So are speeds not due to return to normal until Friday?
I think I was paying like 2x the price for my VM connection when I left for Yayzi, and yes it was a 1gig down but only 100meg up.
Not really comparable then, is it? Nobody is forcing a TV package. Virgin are money grabbing shite heads, they tried to more than double my price each renewal and eventually it became too much hassle to bother. They are now trying to charge me for their Home Hub - despite requesting a pre-paid shipping box a couple of times. Scummy company, but not 3 times more expensive for worse speeds for just the internet.
What about when CityFibre switches its netwok to XGS-Pon?
Thats CF’s job and independant of the ISP. This migration is seemingly about bringing us onto Yayzi’s own hardware in Telehouse, unkess I am mistaken.
That’s the point of this - Yayzi are future-proofing their side of things so that when CF unlock 10Gb for the connections sometime down the line they’re already ready for it.
Could you post the noc email address again please, I think I’d like my old ip address back as well & I can’t remember the thread the email address was posted in originally.