Thought I’d solved it the other day but it’s all over the place ping is currently 15 and as high as 23 and speed is anywhere from 150mbps this morning to 650 Mbps now
Not sure what’s going off have reset multiple times both routers haven’t turned off the ont though
Have you tested this with a hard wired connection rather than wifi?
Yep that’s what I get hard wired WiFi is usually 1135mbps and 800mbps up consistently
No response in 18 hours ? @Yayzi_Team
Anyone actually doing anything since Liam left ? @Yayzi_Team
Apologies for the above snide comment was having a bad day turns out it was fine it was the app that want reporting speeds properly 
Have you emailed support?
You need to email [email protected] or raise a ticket in your portal for support enquiries like this, as we are top of tickets at present. Thanks Yayzi
Thanks I did email a couple of days ago you have replied so il take it from there and respond thanks
Yeah I did I’ve had a reply now 
Thanks Leeroy, Chris is on this with you.
Yeah all sorted thanks @Yayzi_Chris as usual excellent service. My fault for posting in a forum and not following up with a support email. To all other customers I’d suggest support email then take it from there as if the staff miss the post because they are sorting emails then it won’t be solved as quickly as they would like for us turns out the speed test by Ookla app was giving false results and I used speed rocket and that gave me the actual speeds that Chris was saying I had
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