CITYFIBRE- Sheffield
29th July 2025 10:13
INC0296864
Major Incident Partial Outage
Description: Major Incident INC0296864 - Degraded services across Sheffield (she503-rtr-1).
Update: Incident Start Time: 07:00 29/07/2025 Major Incident Manager: Ryan Taney Summary Update: The Major Incident Team are currently investigating an incident that is causing a high level of degraded services across Sheffield . We are working to identify the issue and resolve the issue as quickly as possible. Completed Actions: - Major Incident Process Invoked. - CityFibre NOC Engaged. - CityFibre Ground Team Engaged. Next update at: 11:30 29/07/2025
Latest Update:
(29/07/2025 14:53) Incident Start Time: 07:00 29/07/2025
Major Incident Manager: Ryan Taney
Summary Update:
As of now, restoration efforts are actively progressing. Major Incident Management remains closely engaged and is working in collaboration with support teams to coordinate a comprehensive resolution to the issue.
Further updates will be shared as progress continues.
Current Impact There is no total outage at this time. However, customers may be experiencing severe latency and reduced service performance.
Next update at: 17:30 29/07/2025
Major Incident Update
Latest Update:
(29/07/2025 19:44) CityFibre are pleased to inform you that the issue has been resolved at 18:32 29/07/2025. The issue was due to damaged fibre, spare fibre was used to restore service.
Thank you for your patience during this time. CityFibre aim to have the full Major Incident Report available within 10 working days of the incident being resolved.
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