As part of our ongoing efforts to transition our entire customer base to our advanced new network, we are pleased to share that we have now reached the midway point of the migration process. To ensure a smooth and equitable transition for all users, we must implement a temporary adjustment to connection speeds for customers already migrated to the new network.
Starting immediately, speeds for migrated customers will be temporarily reduced to around 250 Mbps. This adjustment is necessary to prioritise network stability over speed and to ensure uninterrupted connectivity for everyone during this critical phase. Additionally, occasional latency spikes may occur as we optimise the network and complete the migration process.
We anticipate completing the migration process by 11th December, at which point normal speeds and latency levels will be fully restored. We understand the importance of speed and low latency to your online experience and assure you that these measures are temporary and essential to supporting a stable and consistent service for all users.
Thank you for your understanding and patience as we work to deliver an improved network experience for everyone.