There appears to have been a misunderstanding regarding my 2Gb upgrade and I have been without broadband since last night. I tried to contact Yayzi on WhatsApp and sent them some tickets but they stopped responding. I thought “Priority Support” meant something. Anyway, is there anyone who can help me as I can’t stay this evening without broadband? I have a job to do.
Last update from Yayzi was, that my connection will be restored today around 2pm. We have nearly 4pm and still nothing.
We’re really sorry about the delay, we’re still awaiting CityFibre to sort the ceases out still, its really not an ideal situation but we can assure you we’ll get your 2Gig connection up and running as soon as possible.
Unfortunately just having both broadband and service lit doesn’t actually mean everything is definitely going to work, it’s just if those lights aren’t lit then things definitely won’t work. It does rule out an issue on the customer side though, if those lights are lit the issue is always on the WAN side.
I was assured by Yayzi that someone is working on my case to restore my connection. That was last evening.
Unfortunately whoever it was probably got tired coz until now my broadband is down.
Is this is a joke?
CityFibre is still working on your line, we know this process hasn’t gone well - but we’ve given our feedback to ensure this is much smoother going forward.