We are aware of an issue causing reduced internet performance. Our team is actively working to identify and resolve the problem as quickly as possible. Thank you for your patience and understanding while we address this.
Our works are complete on our side as planned and CityFibre engineers are now working on opening up the capacity between now and Friday on the network and normal service will resume.
We sincerely apologise for the issues you’re facing during this transition to a faster, more reliable network, and we appreciate your patience.
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If you are experiencing extremely slow speeds, please do not reboot your equipment. Rebooting can disrupt your connection during this time.
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We are pleased to inform you that a CityFibre engineer is now on-site and working diligently to add the extra capacity to the network. This upgrade will help improve overall performance and stability.
Important: While the engineer is working, please refrain from running speed tests until we give the all-clear. Running speed tests during this process can produce inaccurate results and may interfere with diagnostics.
Thank you for your understanding and patience as we work to enhance your service.
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