Morning - Connection went live yesterday and is working ok
Some feedback on the process - I was expecting a bit of a nightmare to be honest as the service was migrating from another CityFibre provider but a couple of hours of downtime and everything was sorted.
I did request a static IP via email when I ordered however this doesn’t appear to have been tagged to my order. Would be nice if this could be requested via the portal (or at ordering stage) - would cut down on the requirement for us to contact support
Line profile issues - seems to be a fairly common issue looking at reddit/forums here - going live with the profile set to 500Mbps rather than 900Mbps - guess this is a hang over from when you offered lower tier speeds?
When the lads from Cityfibre arrived - they did state for most ISP’s they have a contact number to call to ask the ISP to activate the line - means they don’t leave until the internet is up and running - for instance Openreach always ensure line is active and a speed test is completed prior to leaving.
Everything else looks as it should be - Coming from a ISP at almost twice the cost latency and such is basiclly the same so might have a customer for a while
I’ve just joined this month also, I must say the service has been so much better than my previous provider(VM).
I’ve noticed that I don’t get the advertised speed, 500 up and down, I spent the last 3 days swapping my equipment out, trying different setups, even plugging in just a pc directly to the ONT box still get the sames speed max I get was around 550meg both ways.
@Yayzi_Team is this something you guys can look into? I thought it was just me but now I know it’s not.
