Just connected up today after being a Virgin customer for ages.
I’m on the 2GB Pro+ service, but my speed isn’t what I expect. I’ve used both the provided router and my own ASUS GT-AXE16000 to access the network (which I’m using now because 1 less device plugged in is better!).
My downloads are about 940Mbps and uploads are about the same.
Is there something I might be doing wrong that I’m getting about half of what I expect on the download side? This is not only just on my wired PC connection, but through my router’s speed test itself. The WAN port is a 2.5Gig connection.
Will have to plug it back in tomorrow at this point. I’m disabled so my partner needs to do it and he’s exhausted from moving the furniture around for the install and having to deal with changing a mattress!
Looking at the packages available, I’m wondering if my account is just set to the wrong package. These would be a perfect fit for the “900 plus” package
Take a picture of your ONT (the device city fibre fitted) when you get chance. Just to ensure theyve not fitted the 801Gv2 which only has a 1gbps nic. Although if your router is negotiating at 2.5gbps then I suspect its not the ONT.
Do you know of any settings that could affect this from the router itself? I followed your photos on the previous post about the ASUS RTT-AX88U and it sprang to life immediately, but at the 940 up/down level.
Either way, we’ll put the supplied router back on tomorrow morning and see if it has any luck
Did you orginally test with the Yayzi supplied router to begin with? And then switched to the Asus and get the same 930ish up and down? If so I dont think any of the settings in the Asus will help at this point if you orginally tested with Yayzi supplied and got the same result. Or im just reading it back to front
Well, my partner tested the original supplied one. I think I need to try it with the PC wired in because I think he did the speed test on his phone instead of the PC
Ah definitely. By all means test different settings in the Asus if @supershaun can provide any. But I think the crux will be testing with the Yayzi router wired.
What does your network card support though? Sounds to me like the bottleneck is your computer. Do you have a NIC that supports 2.5Gbe or 10Gbe?
Sorry, just seen that you’re getting these speeds on the router itself so scrub the above. Could be that you are just on the wrong line profile then which @Yayzi_Team can check for you.
The screenshot is from the ASUS GT-AXE16000 router’s menu. The router has a 2.5GB WAN port. My PC is connected to the 10GB LAN port on the router with a category 8 cable into a 2.5GB LAN port on the ASUS X670E-Hero motherboard. The PC gets the same result as the router itself.
So, I decided to do something a bit silly to see what would happen. The router’s WAN port is 2.5/1GB. For some reason, it seems the 2.5 side wasn’t triggering over. So, I went into the configuration settings and had my partner move the ONT cable to one of the 10GB LAN ports. I switched the WAN connection to that port, restarted the router and…
I can feel the skin peeling from my face as the data comes flying in
So, @supershaun, if you ever get someone else with an ASUS router having this issue, you can try plugging WAN into one of the fast ethernet ports and switching the WAN source in the configuration!
Thank you all for your help, this is an amazing result!
For reference, the exact setting. There is nothing plugged into the 2.5/1GB port right now.
We’ve moved the internet back to the 2.5G WAN port and left the dual WAN settings as they were, and it seems to be running correctly now. All I can think is that something in the router hadn’t switched over before and now it has. Either way. I’m up, I’m running, and I’m happy to be here with Yayzi!!
