New Install - No Internet

Help and support
1

Hi

I have just had Cityfibre finish their install. I have 4 lights on my ONT, but no internet. CityFibre said all is setup from their end. I just need to contact Yayzi and ask them to initiate a download to my ONT to activate my service with you. It says on my Wifi page for my Yayzi router “Internet - Offline and Wireless - Off” also “Wireless Settings - Disabled and Wireless Repeater - Not Detected (red)”. I am still with Virgin till 31/10/23, my Yayzi account number is YAYZI02095-P-1695319851.
I have reset the ONT and still no internet. I have attached a picture of the ONT info.d

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IMG_20231025_093408_HDR
IMG_20231025_093408_HDR2288×1954 427 KB

Please activate my service.

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2

Hey!

We’ve found a small fault on the line, we’re working on this now and we should have you live in the next couple of hours.

Thanks,
Yayzi Support Team

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3

Thanks for the quick reply :slightly_smiling_face:

4

Is there any progress on this yet?

Thanks

5

Hey,

We’re still working on this for you, it’s able to be fixed remotely so we shouldn’t be much longer now, apologies for the delay.

Thanks,
Yayzi Support Team

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6

Hey!

You should be good to go!

Thanks,
Yayzi Customer Support

7

I’m connected :slightly_smiling_face:

Many Thanks for all your help

Paul

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8

Hey, can I ask if you’re in a XGS-PON area (2.5G) or GPON,(1G), haven’t seen this new ONT being handed out yet. Thanks, or anyone else knows too that would be helpful.

801Gv2 discontinued for CityFibre?

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