I have to say this is one of the worst ISPs I’ve ever experienced. Support is lacking or they don’t respond—I’m still waiting for a reply to a WhatsApp and an email sent 6 hours ago!
If you can’t adopt a line after three weeks of waiting to take over the old one, you have more problems than I probably want to deal with.
And before you say it’s a CityFibre problem, they signed off on the job while they were on the phone to adopt the new ONT box at half past 8 this morning!
Hello Pete, sometimes it’s a lot quicker to contact Yayzi via [email protected] I would like to express that sometimes if the CityFibre engineer doesn’t fully mark the job as complete then the backend engineers won’t activate the new line. Please rest assured that once the line is active I’m sure you will retract your statement about “the worst ISP”.
Yayzi support is one of the better ones with a fully in house support team. At least with Yayzi you know you are speaking with someone who actually gives a crap about your internet.
I doubt it! I was with them while they were on the phone with their tech support when they signed off on the job. It’s now been almost 10 hours with no answer or help. I stand by my statement—worst ISP!
Hello Pete.
Have you emailed as Aydan advised? I’m sorry that you’re having issues with joining Yayzi, but rest assured it will be fixed and if for whatever reason they can’t fix it on your terms/timeframe, I suspect they’ll allow you out with no hassle.
In terms of getting quicker support, please do email [email protected]
I did email them almost 10hours ago and 4 for tech support, but that’s not going to help now, is it? They closed for the day at 5 PM.
Like I said, if I had seen some of the posts on here with the same problem, I wouldn’t have joined. The statement of ‘worst ISP’ is correct as of today, and posts from previous customers show they clearly haven’t learned from it.”
I do believe Yayzi have staff who sometimes work past 5.
I would like to say a lot of the issue people have raised here are not solely Yayzis side and Yayzi chase CityFibre all day every day.
@Yayzi_Team could you guys check Pete’s line 
Hi Pete can you please email us giving your full name and I will take a look into it for you, we have responded to all tickets raised today, but will need your full details to look up the response we have sent to you.
I did email you my name when you asked for it—that was the only response I got. But I’ll put it here, and you can edit it out of the reply. It’s Peter ******, not the Family Guy one! 
LOL
Peter, I have looked through the tickets that came in today and cannot see any from that name, please make sure you are sending to [email protected] and Im here to help.
Just send me a new email so I can pick it up and get you sorted. as I may need to ask for personal information.
I am on the support page waiting for your email and still not got anything come through.
please check the address, as i don’t think the underscores should be there, but I’m not an iphone user
Got it and replied.
There normally isn’t. Not sure what happened there tbh.
Did not know that, tbh I don’t use the inbuilt Apple Mail.
It isn’t very common to be fair
