No internet after installation

Help and support
1

How long does it take to activate the router, my install was done I have 4 green lights on the box on the wall, I have connected to the tp-link, but no internet, I was at a friends house yesterday he is with talk talk via city fibre 30 mins later he was connected. I sent a message via WhatsApp but no reply, after waiting when CF left then still no internet I sent a message via WhatsApp over an hour ago, if this is not working my 13:00 I will cancel the direct debit

2

Hey!

Everything from our end looks to be correct, are you still having issues?

Thanks,
Liam

3

IMG_0334
IMG_0334960×2079 93.4 KB

4

Still nothing as shown in the screenshot

1 Like
5

Hi,

Could you confirm what lights you can see on the box on your wall?

Thanks,
Yayzi Support Team

6

4 Green lights

IMG_0335
IMG_03353024×4032 1.74 MB

7

I have just put a pin in the router to reset it

8

image
image3024×4032 1.63 MB

Even after the reset on the router is a continuous flashing blue light

9

Hi,

Thanks for doing that, we’re just looking into this for you now - Should have you up and running soon!

Thanks,
Yayzi Support Team

10

I have a connection now speeds are around 175mb

1 Like