About 10 minutes ago my internet dropped and it hasn’t connected I do have a request in with yourselves for a couple of things so just thought it would restart and be sorted unfortunately it’s still not working.
Strange enough mine went down but is back up now only went off for couple minutes
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Still off but being worked on so hopefully sorted soon
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@Yayzi_Stefan @Yayzi_Chris @yayzi_Liam
Maged to get back on using the supplied details but have been put on another us ip
Please please please swap me to 185 range
Sorry for the delay in getting back to you, glad you got reconnected. We will swap you over to a 185. Most important thing was to get you back online first to ensure there weren’t further issues 
Speed is slightly slower than before 900mbps instead of 1200 and ping fluctuates a bit bit at least I have internet 
thanks for everyone’s help and getting it sorted its appreciated
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Connection has gone again and nothng will connect was all fine till city fibre came back out the other day @Yayzi_Team
We’re on it for you, and I agree the connection was pretty stable before CityFibre came out. It may be worth is getting them to run some checks too
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Thank you please keep me.updated I’m running out of 4g lol
Can you check the settings we got you to enter earlier are still in, it’s showing on our end that the router was factory reset, so may be worth checking
Are you able to change them back to the details I sent you and see if that gets you back online?
Finally managed to get it to reconnect with the provided details any other issues re speed etc please leave till I return from my holiday as everything is currently working @Yayzi_Team
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