As in the title have a morning appointment 8am-1pm no engineer turned up, no call nothing if we weren’t in when the engineer called you would be charging me £90.
I’ve had time off work and lost money I think you should compensate me the same £90 for the inconvenience…
Can’t call or get in touch all I get is a bott have left a message but no reply…
I booked an early morning for a good reason…
Can you please find out where the technician is…
Not happy.
Hi,
The engineers aren’t ours, they’re CityFibre’s. The cost is charged by CityFibre for a missed appointment. So we won’t be providing compensation for that.
You can get in touch here, via email to [email protected], or [email protected]. or via WhatsApp +44 7356 076644 - I can’t see any messsages on any platform. If you can send an email with your full name and address, we can get hold of CityFibre and find out where the engineer is.
Have just DM you before reading this trying above number on whats app
I think the title needs changing as this has nothing to do with Yayzi. It’s cityfibre who have fu**** up big time.
Yayzi are trying to sort it now civil eng called yesterday and finally got the cable though after 4 attempts
Are you swapping frm Openreach to CF? as Yayzi can provide the line via OpenReach too, which I can see is already installed
CF won’t charge you as the engineer did not turn up - it is not you missing the appointment, but them
Sadly booking yourself time off work, would be holiday, which you are still paid for (unless you work as self employed or have a shitty employer)
The whole point is to move away from BT and try something new
I know I won’t pay them £90 for a missed appointment but what I ment was they should pay us if they miss an appointment it should work both ways
They should, but doubt they would. Best case they may give it to Yayzi and Yayzi would credit your account, if that were to happen, which I doubt it does
Not bothered about comp just want it fitted with out a fuss and if not turning up a phone call from someone would have been nice, now been told it’s now tomorrow AM.
i had my install yesterday, Mine was just a simple ONT swap as i was already with CF.
Got text to say my CF eng was on way, arrived as expected on time with 5 other blokes, thinking they where getting they where going to be digging a hole when i told him it was just an ONT swap he was over the moon.
All seamed to go swimmingly, called his control to enable the ONT, she confirmed he could close his job and service would start in about half an hour…
Unfortunately 24 hours later no service, all because he hadn’t closed his job of so the activation was left hanging in the air.
Moral of the story, they dont get enough info on the job they are coming too, and they are in such a rush to leave they forget simple things…
Leave Yayzi to pick up the pieces of the disgruntled customer.
All isn’t always what it seams
Think this is what happened yesterday the civic engineers finally turned up yesterday they expected to dig up the foot path but managed to suck the blockage out with a vacuum and get the cable though in around 30mins instead of a whole mornings work, I bet they never closed off the job… so my AM appointment just got cancelled without any call to say don’t bother staying in we can’t do it today…
City Fibre should be:
Sh*ty Fibre 
At least you got a text/call, they just turned up for me
Lol I think they already have lol a bit like diamond cable used to be called diamond chaos lol
Had morning 8-1pm appointment was getting a bit apprehensive that I was going to be forgotten again and no one turn up it was getting on for 11.30 and as I picked my phone up a text came in that very second saying my engineer was on his way.
30 seconds later he pulled up and I got a second text saying he had arrived.
All fitted and and gone in 40/45mins 15miins later it was up and running.
Just one thing when setting up my router name and password I noted the IP address was set to dynamic by default not static. I assume it’s locked as a static at Yayzi’s end. should I change it to static or leave as is…
Good evening to you 
Its generally left as DHCP (dynamic) regardless of wether you have paid for a static, its worth letting Yayzi control it. If it changes by accident you will lose the connection if you fix it your end. where as if you dont it will change but you will still be online and possibly notice.
I need a firm static address for my home server.
My lads getting in to servers, networking and AI and starts Uni for it in Sept. He’s already got more know how than me and is now showing me up, i’m always the go to guy if you need to fix things…
Have you paid for one? Or are you on a plan that includes one do you know?
As far as I know it’s included in the 2 up 2down package.
So if you check the IP, reboot your router see if it changes. If it does then let Yayzi know
Looking at 2 gig pro +the plan is 2gbps down 1 up
sorry my bad 2.3 pro + plan I signed up for.