Unfortunately CityFibre haven’t closed the job, we’re on it for you
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Ah, okay! Feel free to ignore the email I sent earlier
I apologise, I wasn’t sure!
Tonight’s main spike was at 21:00 for me.
Yep exactly the same here, with a spike between 1-2am. With it being so consistent across a range of customers hopefully they can help narrow it down.
Had spikes between 1 and 2am also, with a large peak at 9pm too
Same here, it’s clearly a ‘ISP network event’ but the question is who’s network (CF or Yayzi) and that’s the bit nobody has been able to identify yet.
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Is the WhatsApp number still +44 7356 076644?
I sent a message at 07:08 on Friday but other than a “We’re busy” reply, I got nothing back.
Things did seem a little better last night, but still not as good as I’d expect.
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It is indeed, however I think it is better to email as I believe the WhatsApp system is broken (may have been fixed)
It states they are closed today though
They have great customer service though
Did you guys have issues getting the broadband monitor to work? Mine just shows a solid red block, I’m not sure if this is due to using my own router with the IPTV/VID workaround?
Need to have ping enabled. I had to allow that on my wan interface. But that is because I use my own router.
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Might be stating the obvious, but if it’s your own router, make sure that ICMP echo is enabled.
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If you’re using a TPLink router, you need to enable “ICMP Ping” in Advanced>System Tools>Administration. Tick the box for “remote” to allow pings from outside your local network.
Thanks for the replies guys. I have an Asus router but I can’t find the ping option after a quick look.
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On Asus router, go to Firewall in the Advanced Settings, and on the General tab make sure
“Respond ICMP Echo (ping) Request from WAN” is set to “Yes”
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Thank you, I will give it a try!
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thank you, this sorted it for me 
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Any update on what’s causing this degradation?
I’ve tried reporting via WhatsApp but I got no reply.
Our network team have been monitoring this and I did reply to you myself on WhatsApp at 22:41 
we will provide updates shortly
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I am up and running! No shade to Yayzi and they were as helpful as they could be
I’ll be monitoring for packet loss, but I am not getting any at the moment
Big up for not sending me a router too (on my request) and actually listening! A bigger ISP would’ve sent me one, then demanded it back when I leave
That is better for the environment to not send one then I don’t need it
You did indeed - on Tuesday after I sent a chaser for my original message early on Friday.
I appreciate you taking the time to respond and you apologised for the delay.
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