Swapping to another package with you and I haven’t received the pppoe details to reconnect could you send them over please asap currently have city fibre here they have provisioned the ont just need those details and then they can move to the next job
Cheers
Just for reference for things like this email [email protected] or raise a ticket as we cant identitfy you, we are just dropping details across to those connecting this morning 
No worries have sent a DM and a support ticket already
Could someone take a look at the ticket I can’t seem to get into the router to add the details required it doesn’t load @Yayzi_Martin
Already have we will be calling shortly just on a firmware call.
Resolved, thank you.
Thank you was me being a dumbass 
brilliant speeds rember to connect to the router as you can’t get in to the settings to connect if you’re not connected
This topic was automatically closed 14 hours after the last reply. New replies are no longer allowed.