ScrewFix login page

Help and support
1

https://www.screwfix.com/loginpage

Good morning all.

I hope this isn’t a silly question (I have a feeling it probably is) but since I’ve had Yayzi broadband installed, I am unable to get to parts of ScrewFix’s website. The main bit is okay but whenever I try to login, it tells me to clear-off. (“Access to www.screwfix.com was denied. You don’t have the user rights to view this page. HTTP ERROR 403”).

If I use a VPN (such as the one built in to Windows 11 Edge) then it all works fine.

I’ve tried various browsers (Edge, Chrome, Firefox) and different PCs / Phones through my broadband and they all do basically the same thing. Main site works. Login page (and some other pages) fail. If I use a different broadband connection then everything seems fine too.

This may be something silly that I’m doing but I can’t help feeling it’s something to do with my broadband connection.

Thanks all.

Kind regards.

From Mike, Solihull.

2

Looks like I actually have the same issue. Screwfix is using Yottaa firewall and I guess they are identifying these IPs as either a danger or not UK based.

I notice some other services identify my IP address as being from the United States.

3

Hey guys,

We’re looking into this, very odd considering the IPs have been in the UK for many, many months now.

Thanks,
Yayzi Support Team