Service above and beyond

Just wanted to say thanks to the Yayzi team for the quick response and support today.
Working from home and lost connection around 11:00.
Job involves verification of hundreds of payments to bereaved families by a deadline.
Email to support, response within minutes and identified it was not a Yayzi issue, ticket raised with CF.
Going above and beyond CF where called to prioritise the issue.
I was kept updated as things progressed by Yayzi team.
Turned out to be an area wide issue which was resolved in a couple of hours.
Fortunately I have an exceptional team who I work with to cover the downtime.
You wouldn’t get this service from some of the bigger providers, let’s hope they don’t notice and try to buy Yayzi out.

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I’m sure the Yayzi team will appreciate this :slight_smile:

If you haven’t already then it would also help Yayzi out massively on Trustpilot :slight_smile: Rate Yayzi Broadband

Done and happy to do so.

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Thank you so much! It does mean a lot :heart:

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This would be a case for having a cheap backup Internet solution

If you have a job that requires a strict deadline, I would not necessarily get another Broadband provided but get a cheap 4G modem and plug that in to use as a backup if your main line goes down

Of course it depends what router you’re using, but most of the third party routers will handle two WAN connections

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Get a Mobile backup solution, WFH is great, but If you work with time sensitive payments, a mobile backup /failover solution will take a lot of stress out.

I picked up a used Netgear MR1100 LTE Router from CeX, been a godsend, whenever there has been service outage, the LTE failover has kicked in with no interuption. Get usuall 80 /20 which is more than enough to keep working.

Even if your router doesn’t have a WAN failover feature, firing up the LTE Router and connecting over Wifi or Ethernet is couple of minutes.

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I’ll have a look at CeX, I never thought of there

Link to MR1100 - CEX

Here’s me hoping it was gonna be £40 :joy:

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Damn nearly got one cheap ish