Speed Test Tracker Reporting Slower Speeds

SETUP:
ONT Nokia XS-010X-Q
EX820V (v1)
All wired

Speed Tracker: Running every 15mins
Speedtest Completed - #1388

A new speedtest was completed using Ookla.

  • Server name: YouFibre
  • Server ID: 48475
  • Ping: 8 ms
  • Download: 472.76 Mbps
  • Upload: 930.52 Mbps

Speedtest Completed - #1389

A new speedtest was completed using Ookla.

  • Server name: YouFibre
  • Server ID: 48475
  • Ping: 8 ms
  • Download: 455.93 Mbps
  • Upload: 930.35 Mbps

Speedtest Completed - #1390

A new speedtest was completed using Ookla.

  • Server name: YouFibre
  • Server ID: 48475
  • Ping: 8 ms
  • Download: 469.65 Mbps
  • Upload: 930.22 Mbps

Speedtest Completed - #1391

A new speedtest was completed using Ookla.

  • Server name: YouFibre
  • Server ID: 48475
  • Ping: 8 ms
  • Download: 483.24 Mbps
  • Upload: 932.64 Mbps

Can someone please help troubleshoot this? This has been passed up to networking team a number of times before and not had any responses back.

Hey,

I can see they’re going to YouFibre, can you do one to Community Fibre and let me know if thats the same?

Looking like the same -
Speedtest Completed - #1396

A new speedtest was completed using Ookla.

  • Server name: Community Fibre Limited
  • Server ID: 30690
  • Ping: 2 ms
  • Download: 406.36 Mbps
  • Upload: 931.71 Mbps

Thanks for that! - Looking into this now for you

Speedtest Completed - #1408

A new speedtest was completed using Ookla.

  • Server name: Community Fibre Limited
  • Server ID: 30690
  • Ping: 3 ms
  • Download: 359.85 Mbps
  • Upload: 929.34 Mbps

Speedtest Completed - #1409

A new speedtest was completed using Ookla.

  • Server name: Community Fibre Limited
  • Server ID: 30690
  • Ping: 3 ms
  • Download: 344.87 Mbps
  • Upload: 931.21 Mbps

Not looking great at the moment against that server… lets hope you can find something to resolve the issue.

Thanks

Any update for this??

Results from last 24hrs

@Yayzi_Team

Is anyone gonna follow this up??

We’ve been running periodic speedtests to your router and we’re averaging currently 920Mbps download and 934Mbps upload.

We currently have another report on the forum of a very similar issue of their upload being fine but downloads slow, but our speedtests to the routers are pretty much bang on.

So we are still looking into this but at the moment we aren’t seeing any issues to the router itself.

If you haven’t already (and I know it’s the most basic troubleshooting step)

But could you try another ethernet cable/different LAN port

That’s good enough for me… at least I know now it’s on my lan side with the issue.

I will try some further tests with other tools available on the cli to capture the data.

Have a look at cables and drivers check the cables are in good order and at least cat 5e, drivers upper date and do some pinging between your devices. :grinning:

I think the sooner the @Yayzi_Team can get their own speed test server set up, the better as if we can then run all tests against that. It will both eliminate third part server issues and enable the team to be able to see what we are seeing and hopefully ease any troubleshooting.

Do BT and other providers provide servers? I’ve never come across others.
They can see the results, they are testing from customers routers.

TLDR: Your connection is only as fast as the slowest link in the chain.

Due to the way the internet works, a provider only has direct control over it’s network, so for example if I run a speed test and it needs to go off yayzi’s network, then in simple terms, i’m not actually testing my connection speed, i’m testing my connection to yayzi, then the intermediate networks between me and the server i’m testing against. The only guarantee an ISP can offer is on it’s network, this is why for example VM do indeed run on-network speedtest servers as do a lot of ISP’s and hosting providers. Having this functionality available from the router is also useful as you can eliminate the users network/devices as the issue.

Why is this important?

Well for example here’s my speedtest results run hourly for the last week:

Obviously, it fluctuates based on load, but can you see the obvious issue? I’m on a 1.2/1 profile and only getting 940Mbit… but wait, I have 10Gb! I have spent a small fortune on 10Gb and I can easily saturate 7Gb/s with zero tuning:

iperf3 server to server cropped

Before we sharpen the pitch forks and Liam gets his trainers laced up, if I run the same test (admittedly on a different server) at the router and I get this:

router

That’s because the link to my rack from the router needs swapping over to fibre and the ‘make it work’ solution was just to use copper at gigabit speeds. It only takes one link in the chain to be a problem, and if either the remote server or one of the network hops is busy, or lacks adequate peering to give you full bandwidth, you’re only testing that part of the link to it’s capacity.

Yeah, as Avalon has pointed out, several providers do host their own speed test servers - VM being the one I am currently with and run my VM tests against.

A matter of if the companies think it’s a good to have as opposed to a necessity, the Xbox comes first :grinning:
I’ve never felt the need to have VM in my life, nice screenshots im sure someone will find it interesting :grinning:

It’s not a case of companies thinking it’s a good to have, it’s a case of being able to prove where an issue lies, which is exactly why yayzi test against the router to show if a connection is delivering the advertised speed or not. BT, VM, YouFibre, Hyperoptic, ZEN, Swish Fibre, No One, Box, and countless others host a on network server for exactly that reason.