I’ve been with you guys for a couple of months now after suffering for nearly 20 years with NTL/Virgin.
It hasn’t been without its frustrations, mainly trying to get my EERO 6 mesh systems up and running, as the provided router doesn’t suit my needs. Over the weekend, I got a bit frustrated and cancelled my subscription, but since then, I’ve received additional technical support from EERO and managed to resolve the issues.
I’m not a technical whiz by any stretch—just a simple consumer—though I’m not completely clueless, so I can figure things out.
My post is really to say thank you for getting the fundamentals right, particularly in customer service and response times. Honestly, when I compare this with my previous provider, it’s in a league of its own.
Anyway, I’ve since reversed my decision to leave and look forward to continuing with what I think is a great broadband company. Many thanks! Keep up the great work.
Oh, can I also mention that there’s a WhatsApp support number on here that needs to be taken down? I put ‘WhatsApp’ into the search bar and came across it in the Help/Support section, I think.
Just joined Yayzi today and am so glad I did. I feel they are diffrent from the others, using DHCP rather than PPoE and allowing you to return their router and trusting you to use your own. I’ve also been with Giganet and Toob, I am loyal, don’t get me wrong, but I moved houses and though I try someone else. I was concerned about not having a number to call for support. But they are quite technical when responding over email, i prefer that than calling a number and can’t tell you more than to restart your router. Well done Yayzi!
