When does the cooling off period start?

Help and support
1

I am looking to sign up to Yayzi and unfortunately the soonest appointment date for installation is January 6th 2025. I had this same problem in July when the nearest appointment was October, and instead of just ordering I waited to see if any appointments came sooner - they did not. So I don’t want to make that mistake again and would rather just sign up now for the 2025 date just in case nothing earlier comes.

Question is, if I sign up now then would I face any fees if I cancelled before the installation date? 3 months from now is a long time away and many things could change.

2

If it’s anything like my install, Yayzi do not start charging you until you actually have active service

I would however recommend you email: [email protected] as the support team there will be able to advise quicker than here very likely

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3

Yayzi are very very good when it comes to cancelling contract with no fees. I think the cooling off starts after install

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4

I also would check back every once a week or so to see if any earlier installation dates become available that are suitable to you.

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5

The Reddit offer is still active - provides peace of mind that you won’t be tied in a long contract if things don’t work out - though I am sure they will.

6

Yeah defo, I had no luck with this before but as we approach October there hopefully might be some cancellations!

7

Ah yes I asked about this in DM and will probably get a reply tomorrow, that would certainly work

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