Where do you view your tickets submitted to Support

Help and support
1

As the subject, Cant find my ticket #21579

Thanks

2

If you sent an email via suppot.yazi.co.uk
https://yayzibroadbandltdteam.freshdesk.com/helpdesk/tickets/
add your ticket number to the end like 12345

3

Thanks Rik, Doesnt work for me get error msg"You are not authorised to access this portal. Kindly contact your helpdesk administrator."
So emailed support again.

Thanks

4

I get the same

5

You will need to sign up
https://yayzibroadbandltdteam.freshdesk.com/support/signup
:wink:
just use the same email used for sending them the email.

6

Freshdesk is slowly being phased out, please use the myYayzi portal.

7

When you email [email protected] the ticket gets raised in the old system and doesnt appear in the myyayzi portal - that’s why I pointed them that way :wink:

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