You raised the issue in a already opened thread, and then opened a new topic, we asked you to raise it via email which you have done now. When it comes into the ticket system it allows us to track what’s going on.
Right so why not close this forum down entirely if it is now deemed worthless by you?
Stop closing goddamend help topics until the problem is solved. This is basic customer service 101. The fact I even have to say this astounds me. It is obvious.
Because the issue has been raised in a topic already, then another separate topic opened and a ticket.
We deal with plenty of support issues directly on the forums, but in some cases we ask customers to email in, this has always been the case since we opened the forums.
It’s better to keep to one constant, because this is an issue that is affecting a small number of customers. We’ll post updates on the status page.
While slightly different to the post above, can I respectfully suggest that closing threads because two or more customers cross the line and start arguing isn’t the best of looks? Moderate the posts, by all means, if required moderate the users access for a period till tempers have cooled, but it’s highly frustrating for everyone else who has followed the rules to have to jump to another thread.
For example, one migration discussion thread should have been all that was required for discussion of migration issues, and one sticky with the breakdown/timeline and updates.
The issue doesn’t ultimately live with us. We close them because a few people ruin it. I would keep posts open like this one for example as it’s not been blown out of proportion. But when they get to much fire we put it out by locking them.
Thank you for your feedback and it will be taken onboard!
I’m more than happy to have threads open by all means
Mine worked until 11.15pm Thursday when someone at Yayzi was messing with the DHCP server to block people doing speed tests. And knocked everyone offline in the process.
I just want to clarify, Yayzi did not and has never blocked anyone from doing speedtests, They asked you to not as it interfered with their numbers during the migration, unrealistic load on the network, etc
I know they haven’t. They tried to though and instead knocked everyone offline.
It doesn’t instil you with confidence. This should be an easy fix as they should have taken a backup before making any changes and just restored the backup by now.
2 days I have been offline now due to this 11.15pm Thursday bawse-up. This really should be fixed by now. It is not good enough to leave people for days like this with no internet.
Can I please be given static IP details to put in as this DHCP business is pissing me off.
I really think Yayzi should just forgo charging anyone for the month of December as this is utterly ridiculous. 4 days and counting with no internet and 10 days of dialup speeds.
You promised us all minimal downtime and 250mb/s during the affected periods.
Static IP still gets added into the DHCP server, and is reserved. It’s not as simple as “giving you static IP details” the network has been set up to authenticate via DHCP Option 82.
