After getting the nod that I was able to upgrade had a date set for last Wednesday PM, for an ONT swap. Internet went down at 1pm as expected unfortunately no CityFibre engineer arrived.
Yayzi support Chris Attwood tried to get an engineer in vein, finally trying to get my original connection back online by cancelling my service all together and starting a new one, unfortunately CityFibre didn’t have the correct serial number for my original ONT so that option failed also.
So I was left with no connection until today other than my 4G backup which is only in place for brief outages not a week’s worth of downtime and can’t really cut certain tasks although we did use over 230GB of data in that time.
Hats of to Yayzi Chris for trying all the options to get me back online but essentially what should have been a simple 10 minute job turned into a nightmare.
Even after escalation to CityFibre “Senior Management Team” they are untouchable and they can’t be bothered to do the right thing and get some out to solve the problem until today.
FFWD to this morning
Two vans arrive 7.55am 5 blokes in total, before they even knock at the door they are sizing up and measuring fibre, looking which blocks they are going to lift on my drive.
Main guy knocks at the door and says ok to run the cable down the middle, or would you prefer a pole install…… they had no clue what they where here to do.
Imagine the surprise when I say its just an ONT swap. What has someone already been and run the fibre, yes mate 2 years ago. FFS.
Then another van arrives, network guy who is doing the cabinet part.
No wonder they have no one available to solve other issues. So 6 blokes to swap an ONT.
Once swapped and provisioned they continued sitting outside for another 4 hours as they have been paid a full day to do my install, easy day for them.
Chris had to step in again and facilitate my ONT provision a second time with the correct profile finally getting it back online.
I just wanted to say thanks to Chris Attwood on here for going above and beyond trying all ways to get me connected when all at City Fibre couldn’t care less.
The speed loss I was experiencing post migration is no longer an issue either. Happy with the result
