Are Yayzi routers “refurbished”? I’ve received my non-pro router today and it’s filthy and there’s pen marks all around where the reset hole is. I’m going to clean it with some IPA so it should be fine after a proper clean, but it doesn’t really give a good first impression.
I can’t answer for others but the one I received was brand new.
Apologies for that, we don’t send out refurbished ones. It may have been put back into stock by accident. Would you like us to send you a new one?
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I’m all for preventing waste. So I’ll give it a good clean up and test that it works when I go live on Friday. If so then it saves the bother of swapping. If it doesn’t work I can connect a different router I have to the ONT temporarily and then I’ll get in touch for a swap if needed.
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I had the same - recently joined and the router box was not sealed, the packaging inside looked like it was re-packed, and the router itself looked a little greasy. I just cleaned it up but agree not a great first impression.
We open the routers. Take the paperwork out and set the routers up in our warehouse.
We have to configure them before they get sent out 
It shouldn’t have been greasy though! I’ll pass this back into the warehouse team.
That is actually one thing i like about Yayzi, re-using routers and preventing e-waste. I was able to send it back since I am using my own. It is however common sense to give them a clean before sending them out again.
With Giganet I’ve been chasing them for past 3 months to send their router back. While Toob they told me to just dispose of it myself, that is sad.
Sounds like a similar process that a lot of VoIP providers use when shipping out phones. The warehouse opens the boxes and loads the phones with some configuration so when the end customer plugs it in, it can ping the providers provisioning server.
Unfortunately sometimes a phone will get shipped out where the warehouse have missed it and not loaded the config, so it doesn’t work out the box. Not heard of one being greasy though 