I’m making this in the “general chat” section so that we can hopefully avoid over zealous mods and admins locking the topic as soon as they consider the issue “resolved” when it’s anything other than resolved.
My speeds are down to 10mb again this evening.
We need emails to [email protected]
The emails are visible to the network team, the forum is not.
We’re aware of the speed issues and we are working on a solution to bring them back online with the communications we sent out.
What your users want is somewhere to chat about the issues. All you’re doing by constantly locking threads is making it look like you’re trying to hide the issues from the public eye. It’s the furthest thing from being transparent you could possibly do.
Please leave this thread alone. We all know to report issues to you via email, what we want to be able to do is discuss the issues.
If you have discord, we have that
I understand some people won’t want to use it, but it’s there if you do: discord.gg/yayzi
Nothing is being hidden, if it was hidden we would lock and hide them.
Yayzi are very very open with this kind of stuff, as such you will never see me hide any posts.
I can’t get onto discord, because, y’know, my always on high speed broadband connection isn’t working for the 2nd night in a row.
We’d never hide anything, there is an issue. We want to fix it but the forum isn’t visble to the network team who desperately need to know what’s going on, what needs fixing etc…
There’s lots of talk about latency spikes while the migration is happening, since being switched this afternoon I’m not seeing spikes but a constant, permanent high latency since the second the connection came back online. Never seen it that bad since joining yayzi in October. Never had any packet loss issues before either, until being switched over to the new network.
I’ve seen posts from some saying how the BQM isn’t that accurate sometimes but this graph is, I’m seeing the same high latency numbers when testing with both ping & tracert commands.
Be interesting to see what that graph looks like from 00:01 on the 12th when the migration work comes to an end.
We are aware that some customers are experiencing higher-than-usual ping times. This is a temporary issue directly related to our ongoing migration process. Our team is closely monitoring the situation and working to minimise any impact on your service.
Key points:
We expect ping times to return to normal once the migration is complete. We apologise for any inconvenience this may cause and appreciate your patience.
If you have any urgent concerns, please do not hesitate to contact our support team.
Updates on our progress will be shared through our official channels. Thank you for your continued support.
TLDR We are aware of this and it’s due to the migration, this will be resolved once the migration is complete
Is the ping issue the same as the v slow speeds (sub 10 Mbps) which a lot of people have reported. (My latest speed test was 2.68)…
I thought it had been suggested that this was a particular issue what was being fixed (ie not dependent on migration finishing)
It’s not migration dependent, this is being fixed. 
I’m tethering to my mobile for now (fortunately, unlimited data) so I can have usable internet speeds. Will be monitoring this forum post so I can see when the issue is resolved, so I can turn my ethernet back on
Our house grinds to a halt when the Internet goes off. I’m lucky to have a 2nd adsl connection we can use for personal stuff that work provide. I can’t even turn the kitchen lights on without a connection!
Same. I’m disabled and am heavily reliant on home automation. I couldn’t turn my lights off until after 0:30 last night because I can’t get to the physical switch easily.
i have no internet from 12:30am last night still no fix
Im feeling some sympathy for Yayzi tbh but the email they sent last night… really? maybe read the room?
Its a very long email after which Im less informed than when I started… Oh well
What was the issue with the email?
This is why I’m setting up Home Assistant!
The same reason that all main lights in a room are on smart switches, not smart bulbs so they “just work” even if there’s no external connection.
I mean, you don’t need home assistant for that
Apple HomeKit, which is what I use for the moment does it just fine without an external connection? You just can’t use the voice part of it turn stuff on and off.
But you can do it from your phone or iPad, which is how I do it if my Internet goes off which you know it’s not very common
Home assistant just has a lot more extendibility than HomeKit
So the constant high latency has gone & it’s stabilised but what I’m wondering is will this latency I’m getting now really reduce once the migration window ends? Because at the moment I’m actually getting slightly higher latency than I was on the old network yet all the promise was of a reduction in latency, being halved was what I read on numerous posts from yayzi that they saw in testing of the new network.
I just have this nagging feeling it won’t change after the 11th, considering I had on average a 5ms ping for the whole year I was with Giganet, if this latency doesn’t improve after the 11th then that’s a huge let down when currently my ping is more than doubled over what I had on the previous isp over the city fibre network.
I await with baited breath to see what happens with ping times after tomorrow.
