Hello Craig, to put this in perspective. I have meetings with Yayzi about issues raised on the forum quite regularly. The issues you have raised I have pushed them to the Yayzi guys so rest assured they are aware of them. As you can see by the recent announcement they are putting a hell of a lot of money and time into migrating to a whole new solution to aid the resolution of a few issues.
The comment I made about you can always leave is simply aimed as if you can’t wait for the issue to be resolved. I do fully apologise if this came across as rude or obnoxious as this simply isn’t the intention.
To add to this all the issues raised on the forum Yayzi is fully aware of. All I do is simply push them to remind them so that it can be resolved ASAP.
Not sure why & I’m certainly not complaining but my ping times have nearly halved since around 8pm, I haven’t been switched over to the new network yet as far as I’m aware (no downtime), also noticed the past few nights that peak times haven’t been nearly as bad as usual in terms of average latency.
Edit : Didn’t last long, back to 14/15ms around 10pm, bummer!
This might be just be limited to whatever routing is in place from Weston-super-Mare where both myself and @Frostie36 are - it’d be nice to see anyone else’s from around these parts to see if it’s just a localized problem.
Does anyone else get a weird issue with YouTube Shorts where the quality gets stuck at 144p. It seems to happen completely randomly, but it’s been happening for a while now - I think since moving to Yayzi
I do not, however, I would recommend using smart tube, Especially if you don’t have a YouTube premium. It blocks the adverts and includes sponsor block
It’s not an area issue, West Yorkshire above, I’m West Midlands, hundreds of miles apart! The problems during peak hours have been posted by multiple customers from multiple areas for many weeks now. I have neighbours on other CF providers that aren’t seeing this issue. This issue is 100% a Yayzi problem.
What I would like to understand is what’s the completion time for the migration?
As I have explained several times, we are expecting this to take several weeks, due to the limitations of moving 200 customers per night (Monday to Friday) as set by CityFibre.
At the time you posted those screenshots the network was actually at less than 20% utilisation which is actually the lowest for a while. So no I don’t actually believe it is a capacity issue, again I’m happy to provide screenshots to show this and back up what we’re saying.
If you would like to open a ticket with us so we can investigate a little further than feel free too, I want to help.
Look at my graph (I’m West Midlands) look at the graph from Billy (he’s West Yorkshire) nearly 100 miles apart, the graphs are very similar. I just don’t understand how this is a local problem.
I’m not here to create an argument, I just wanted to understand the timescale for the migration project to be completed, I can then make an educated decision on if I can wait that long to get usable broadband during peak hours.
East mids here, so where is the issue? If you are saying network capacity is not being tested, then it’s either CF has a dozen or more local issues all over the country (Plenty of forum and discord posts with people in different locations having very similar issues) or its peering.
Graph below is not normal, I can almost use a sundial as to when latency is going to increase, and this is likely to go on for months at 200 users a night, Monday to Friday.
As a thought and I know you said this isn’t done by request, but why not migrate a couple of people that are posting about latency, atleast they can post back results and it gives the wider audience confidence that it has sorted their issue out and to hang on in there.
I think everyone that posts here wants to support you guys, but it does get to a point.
Exactly, if I’d have wanted to leave I’d have already done so. I know it’s a Yayzi issue in some format, I’ve had DM’s off people that have had exactly the same problems and have left showing me their graphs where the issue has totally disappeared with an alternative CF provider. I really do get annoyed with the defensive responses I and others get on here. I really do want to support Yayzi, when I post all I want is some kind of acknowledgment they know there’s a problem, and not to be treated as stupid by telling me it’s a local issue. I only posted yesterday to ask what the timescale was, I know they’re moving 200 per working day, I just wanted to know when the project would be completed by, this would have given me an idea when I can expect to see the improvements. But every time I post the response isn’t what I asked.
I don’t have an exact timeframe. We have several thousand customers, oldest to newest. We aren’t able to migrate individual accounts over (again this is from CityFibre rather than ourselves)
If you drop us an email to [email protected] I want to look into this further, as I am just not seeing anything nationally being at capacity at least on our end.
Some providers may have equipment at the local exchange which means the traffic isn’t passing CityFibres hardware at all (at least at exchange level) but that’s not to say the CityFibre hardware at the local exchange isn’t at capacity (this has already been raised) but the more information I have to go to them with, the better.
